Martha Ruiz
San Antonio
Summary
With strong analytical, communication, and teamwork skills, I possess a proven ability to adapt quickly to new environments. Collaborative and adaptable, I deliver accurate and timely results while working with teams and meeting changing needs. My strong analytical skills, attention to detail, and effective communication ensure reliability and success in high-pressure environments. I am highly skilled in preparing and reviewing tax returns, financial statements, and providing strategic tax planning advice.
Overview
8
8
years of professional experience
Work History
Tax Preparer
Family Tax Service
10.2015 - 01.2024
- Prepared tax returns for small businesses and individuals
- Managed day-to-day operations in a high-traffic environment
- Supported customers by answering their inquiries and contacting State and Federal Offices to resolve the matter of concern
- Assisted in training and development of new associates
- Ensured clients utilized all available deductions and credits
- Improved operational results through proper training and development
- Increased client base while maintaining return clients year-over-year
Transportation Office Assistant
Quick Transport, Inc.
03.2021 - 12.2021
- Improved customer satisfaction by 30% within the first 30 days
- Enhanced safety and efficiency through driver training and adhering to company’s policies, guidelines and regulations
- Identified and developed talent, resulting in improved performance
- Maintained high engagement through recognition and open-door policy
- Handled employees’ payroll and requests for time off
- Assisted with company audits
- Demonstrated exceptional organizational skills, ensuring seamless operations while maintaining high-level of customer service
Education
Notary Certification -
Cerritos College
Norwalk, CA01.2020
Broker License -
Real Estate Trainers
Garden Grove, CA01.1995
Skills
- Bilingual (Spanish and English)
- Microsoft Office (Word, Excel, Outlook, Adobe)
- CPR Certified
- Excellent interpersonal and communication skills
- Strong customer service and sales focus
Timeline
Transportation Office Assistant
Quick Transport, Inc.
03.2021 - 12.2021
Tax Preparer
Family Tax Service
10.2015 - 01.2024
Broker License -
Real Estate Trainers
Notary Certification -
Cerritos College
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