Summary
Overview
Work History
Education
Skills
Timeline
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Martha Ryan

Parma,MI

Summary

Hardworking customer service representative bringing five years of experience in the medical field. Skilled in listening to customers, meeting productivity targets. Offering empathy, reliability and enthusiasm for satisfying customers.

Overview

12
12
years of professional experience

Work History

Face to Face Coordinator

Elara Caring
Jackson, MI
12.2020 - 10.2024
  • Making sure requirements are met related to the physician face to face encounter
  • Tracking incoming and outgoing orders to physicians
  • Answering phone calls and properly routing calls to correct department/person
  • Faxing and emailing orders to physicians to ensure they are signed and dated
  • Scanning in documents to the correct patient charts
  • Assisting Orders Coordinators with processing orders
  • Making sure Order coordinators are making calls to physicians regarding signature of orders
  • Assisted with the preparation of presentations for senior management meetings.

Medical Call Center Representative

Henry Ford Allegiance Health
Jackson, MI
03.2020 - 12.2020
  • Managed incoming calls and scheduled appointments for patients.
  • Answered patient inquiries, provided information on services, and directed callers to appropriate personnel.
  • Entered patient data into electronic health records accurately and efficiently.
  • Engaged with customers in an empathetic and professional manner at all times.
  • Performed outbound calls to remind patients about upcoming appointments.
  • Followed HIPAA guidelines when handling confidential patient information.
  • Utilized various software systems such as EMRs, CRMs, and databases effectively.
  • Updated customer accounts, addresses and contact information within call management databases.

CSR

America's Preferred Home Warranty
Jackson, MI
08.2012 - 03.2020
  • Described warranty coverage to customers, thoroughly explaining details
  • Handled range of customer service administration requirements and tasks daily
  • Educated customers on claims payment processes and procedures
  • Provided support to real estate agents and administrators on Real-Pro
  • Trained in coming area sales managers on the online Real-Pro system for viewing warranties
  • Data entry for payments from customers and agents
  • Mailing invoices

Education

Certificate - Phlebotomy

Baker College
Jackson, MI
01.2007

Skills

  • Telephone Demeanor
  • Good Listening Skills
  • Computer Proficient
  • Technical Support
  • Detail-Oriented
  • Data Entry
  • Medical Terminology
  • Customer service
  • Relationship building
  • Attention to detail
  • Patient scheduling
  • Multitasking and organization

Timeline

Face to Face Coordinator

Elara Caring
12.2020 - 10.2024

Medical Call Center Representative

Henry Ford Allegiance Health
03.2020 - 12.2020

CSR

America's Preferred Home Warranty
08.2012 - 03.2020

Certificate - Phlebotomy

Baker College

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Martha Ryan