MARTHA SANCHEZ
Casa Grande,AZ
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations. Reliable Shift Leader with 40 years in restaurant industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Shift Supervisor
Kentucky Fried Chicken
08.2023 - Current
- Delivered successful training to more than 20 employees during tenure, educating on successful work processes and productivity strategies
Store Manager
Family Dollar
01.2007 - 08.2010
- Improved customer satisfaction through staff training in customer service and product knowledge
- Developed a successful employee retention plan, reducing staff turnover rates significantly
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives
- Managed inventory control, cash control, and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Rotated merchandise and displays to feature new products and promotions
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Assisted with hiring, training and mentoring new staff members
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Approved regular payroll submissions for employees
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Supervised guests at front counter, answering questions regarding products
- Developed and implemented successful staff incentive programs to motivate employees
- Trained new employees on proper protocols and customer service standards
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Interacted well with customers to build connections and nurture relationships
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Trained and guided team members to maintain high productivity and performance metrics
- Assisted in recruiting, hiring and training of team members
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Managed purchasing, sales, marketing and customer account operations efficiently
- Reported issues to higher management with great detail
- Raised property accuracy and accountability by creating new automated tracking method
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies
- Maximized sales by creating innovative visual merchandising displays and store layouts
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns
Store Manager
Churches Chicken
01.2002 - 01.2007
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies
- Improved customer satisfaction through staff training in customer service and product knowledge
- Maximized sales by creating innovative visual merchandising displays and store layouts
- Developed a successful employee retention plan, reducing staff turnover rates significantly
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns
- Completed point of sale opening and closing procedures
- Rotated merchandise and displays to feature new products and promotions
- Raised property accuracy and accountability by creating new automated tracking method
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
- Negotiated price and service with customers and vendors to decrease expenses and increase profit
- Reduced operational risks while organizing data to forecast performance trends
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives
- Managed inventory control, cash control, and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements
- Assisted with hiring, training and mentoring new staff members
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Assisted in recruiting, hiring and training of team members
- Trained and guided team members to maintain high productivity and performance metrics
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Approved regular payroll submissions for employees
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Supervised guests at front counter, answering questions regarding products
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Developed and implemented successful staff incentive programs to motivate employees
- Trained new employees on proper protocols and customer service standards
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Interacted well with customers to build connections and nurture relationships
- Reported issues to higher management with great detail
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Supervised creation of exciting merchandise displays to catch attention of store customers
- Managed purchasing, sales, marketing and customer account operations efficiently
- Implemented business strategies, increasing revenue and effectively targeting new markets
- Mitigated business risks by working closely with staff members and assessing performance
- Implemented innovative programs to increase employee loyalty and reduce turnover
Education
High School Diploma -
Casa Grande Union High School
Casa Grande, AZSkills
- Customer-Oriented
- Schedule Management
- Inventory Control
- Project Management
- Operations Management
- Policy Enforcement
- Inventory Control and Record Keeping
- Staff Development
- Workplace Safety
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Supervisor
Kentucky Fried Chicken
08.2023 - Current
Store Manager
Family Dollar
01.2007 - 08.2010
Store Manager
Churches Chicken
01.2002 - 01.2007
High School Diploma -
Casa Grande Union High School