Martha Sanchez
Huntington Beach,CA
Summary
Strategic Director known for high productivity and efficient task completion. Specialize in operational strategy, team leadership, and financial oversight. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and project success.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Director of Midway City Community Center
ABRAZAR
Midway City, CA
01.2013 - Current
- Responsible for recruitment, eligibility screening of new hire/employee
- Oversees mental health programs and communication of team
- Coordinate all activities at center and field trips
- Responsible for promoting/outreach
- Managing the county property
- Directing staff and supervision of county contracted programs
- Attend Directors Meetings and maintain required certificates for position
- Maintain all building inspections up to code
- Prepare monthly reports of county programs
- Develop protocols of programs & update as needed
- Supervise & support staff who perform billing services & participant records management
- On call for fire and burglar alarms
- Recruit and train staff and volunteers
- Records Administration.
Case Manager/ Volunteer Coordinator
ABRAZAR - Multi Ethnic Collaborative of Community Agencies
Midway City, CA
08.2011 - Current
- Responsible for recruitment, eligibility screening and enrollment of new participants
- Provide one-on-one and group interactions in the form of home visits, social groups/events, educational classes and life coaching
- Maintain required records and reports in compliance with department, and Orange County Health Care Agency (OCHCA) requirements
- Maintain case files and appropriate forms for each participant and/or activity, outreach, or educational class
- Conduct case file auditing
- Participate in outreach efforts in a culturally responsive practice
- Assist in coordinating social groups, events and educational classes as needed
- Conduct client-specific assessment of needs and create an individual Wellness Plans
- Provide psycho-education to help participants understand the nature of their psychiatric and medical issues, as well as the range of treatment options available to them
- Deliver psychosocial rehabilitation and case management services to address pressing psychosocial needs, including linking consumers to housing, medical, dental and advocacy, transportation services
- Compile and submit agency monthly reports
- Perform other duties as assigned by the Director of Programs.
Customer Service Representative
Volt Workforce Solutions
Mission Viejo, CA
01.2010 - 10.2011
- Inbound Calls
- Dealing with customers and answering questions on a wide variety of products
- Processing orders
- Assisting Customers to place order on online
- Administrative tasks such as faxing, filing, etc
- Helping out with general office tasks
- Outbound Sales Calls.
Customer Service Representative
Regus Workplaces
Newport Beach, CA
01.2007 - 01.2009
- Answering phones calls for over 50 companies
- Making reservations for Meeting Rooms, Video Conferencing – Internationally
- Ordering all catered breakfast and lunch meals for clients
- Scheduling appointments for Worldwide Business Centers
- Collecting fees upon rendered services
- Administrative work, such as shipping packages, sorting mail, typing, admin worksheets
- Assisted as field operator for other Centers
- Upsell in many areas of our services.
Property Manager
Camarena Properties
San Bernardino, CA
01.2005 - 01.2007
- 24hr on-call emergency managing of site
- Preparation of documents and serving of Legal Postings and Evictions
- Hiring workers for specific work projects
- Advertise for Vacancies and maintain Tenant Occupancy
- Serve the Property Owner as Personal Assistant in business meetings.
Merchant Teller
Bank of America
San Bernardino, CA
01.2000 - 01.2003
- Cash Handling and Balancing Large Amounts at Merchant Window
- Accurately Process Customer Request following Federal Guidelines & Regulations
- Complete Transactions such as Withdrawal, Deposits, Wire-Transfers, Cashier’s Checks, Open Deposit Box Accounts, Cash Checks
- Open New Checking, Savings, IRA, Certified Deposit Accounts.
Receptionist
Neuropsychiatric Medical Group
Fountain Valley, CA
01.1997 - 01.1998
- Answer Switchboard, Schedule Sessions for 6 Psychiatrists
- Collect Payment and check-in patients
- Verify Hospitalization Authorization, Call-in Pharmacy Prescriptions.
Receptionist
Barry J. Sussman M.D., Ophthalmology
Fountain Valley, CA
01.1995 - 01.1997
- Open Office, Answer Phones, check-in Patients
- Verify Health Insurance
- Collect Deductible Patient Insurance Shares
- Prepare Patient Charts, Data Entry, Request Medical Authorizations
- Confirm Appointments
- Scheduling Operation Rooms for Surgery.
Education
Santa Ana High School
Santa Ana, CA01.1990
Skills
- Recruitment
- Mental health programs
- Communication
- Coordination
- Promoting/outreach
- Managing property
- Supervision
- Building inspections
- Program development
- Billing services
- Record management
- Fire and burglar alarms
- Staff and volunteer training
- Records administration
- Case management
- Enrollment
- One-on-one and group interactions
- Home visits
- Social groups/events
- Educational classes
- Life coaching
- Record keeping
- Compliance
- Case file auditing
- Outreach
- Wellness plans
- Psycho-education
- Psychosocial rehabilitation
- Case management services
- Monthly reporting
- Customer service
- Administrative tasks
- Meeting room reservations
- Catering coordination
- Appointment scheduling
- Administrative work
- Property management
- Emergency management
- Legal postings and evictions
- Hiring
- Advertising
- Tenant occupancy
- Personal assistant duties
- Cash handling
- Transaction processing
- Account opening
- Switchboard operation
- Payment collection
- Hospitalization authorization verification
- Data entry
- Covered California Enrollment Certified Counselor
- ServSafe Manager's Certification
- CPR and First Aid certification
- Bilingual proficiency in Spanish
- Project Coordination
- Staff Management
- Business Administration
- Operations Management
- Hiring and Retention
- Team Management
- Facilities Management
Certification
- Covered California Certified Enrollment Counselor, 1000002711, 2018
- ServSafe National Restaurant Association Manager Certificate, 16988572, 2018
- Adult/Child/Infant CPR & First Aid & AED, 160339-1587774027
Languages
Spanish
References
- Alma L. Marquez, Executive Director, CCAEJ, Center for Community Action and Environmental Justice, Jurupa Valley, CA 92509, (562) 922-3564, Alma.m@ccaej.org
- Esperanza Roman, Case Manager/Volunteer Coordinator, ABRAZAR Inc., Midway City, CA 92655, (714) 249-5698, e.roman@abrazarinc.com
- Norma Castellano, Multicultural Coordinator, Alzheimer’s Orange County, Irvine, CA 92614, (714) 625-2099, norma.castellano@alzoc.org
Timeline
Director of Midway City Community Center
ABRAZAR
01.2013 - Current
Case Manager/ Volunteer Coordinator
ABRAZAR - Multi Ethnic Collaborative of Community Agencies
08.2011 - Current
Customer Service Representative
Volt Workforce Solutions
01.2010 - 10.2011
Customer Service Representative
Regus Workplaces
01.2007 - 01.2009
Property Manager
Camarena Properties
01.2005 - 01.2007
Merchant Teller
Bank of America
01.2000 - 01.2003
Receptionist
Neuropsychiatric Medical Group
01.1997 - 01.1998
Receptionist
Barry J. Sussman M.D., Ophthalmology
01.1995 - 01.1997
Santa Ana High School