Martha Sarriz

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

I ATTENDEN CUSTOMERS, PHONE CALLS, EMAILS, AND ALL THAT CAME THROUGH THE DAY IN THE STORE, THE MAIN ACTIVITY WAS ACTIVATING PREPAID TELEPHONE SERVICES, PROGRAM PHONES, AND RECEIVE PAYMENTS

• Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.
• Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
• Acted as a reliable point of contact for all parties involved in the transaction, ensuring clear communication and timely resolution of any issues that arose.
• Managed sensitive client information securely to maintain confidentiality and uphold company privacy policies strictly.
• Expedited closing times through proactive communication with agents, clients, and third-party vendors.
• Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.