Overview
Work History
Education
Timeline
Generic
Martha Sechrist

Martha Sechrist

Tallahassee ,Florida

Overview

2024
2024
years of professional experience

Work History

Customer Service Specialist Head Cashier

AMI
05.2022 - 09.2023
  • Counted money in drawers at beginning and end of each shift.
  • Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
  • Trained new hires on company policies and best practices, fostering a positive team environment.
  • Maintained accurate cash drawer, conducting thorough reconciliations at the end of each shift.
  • Provided exceptional support to fellow team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Implemented loss prevention strategies, reducing incidents of theft and shrinkage in the store.
  • Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
  • Assisted in inventory management by accurately tracking stock levels and replenishing merchandise as needed.
  • Developed strong relationships with regular customers by remembering preferences and offering personalized assistance.
  • Handled complex situations involving dissatisfied customers professionally diffusing tension and ultimately retaining their loyalty.
  • Streamlined checkout process for quicker service, implementing effective cash handling procedures.
  • Contributed to promotional efforts by setting up attractive displays showcasing featured products and special offers.
  • Collaborated closely with the management team to identify areas of improvement within the customer service department.
  • Organized work area regularly, maintaining a clean and welcoming environment for shoppers.
  • Boosted store sales through knowledgeable product recommendations and upselling techniques.
  • Exceeded performance metrics consistently, earning recognition for outstanding customer service skills.
  • Supervised junior cashiers'' work quality closely monitoring their adherence to established guidelines resulting in improved overall performance.
  • Enhanced customer satisfaction by efficiently managing cashier transactions and promptly addressing concerns.
  • Utilized point-of-sale software proficiently to process transactions, issue receipts, update inventories, handle payments accurately without discrepancies.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Prep

J Michaels Restaurant
10.2018 - 02.2022
  • Continuously expanded professional expertise through attending relevant training courses, webinars, conferences, or workshops related to the field.
  • Improved accuracy in data entry tasks by consistently double-checking entries against source documents, reducing errors that could impact analysis results or client reporting requirements.
  • Supported laboratory operations with the timely maintenance and calibration of equipment, ensuring optimal performance and accuracy in analyses.
  • Demonstrated strong problem-solving abilities when troubleshooting equipment malfunctions or identifying inconsistencies in data, applying logical reasoning skills and technical knowledge to resolve issues effectively.
  • Contributed to a safe work environment by adhering to safety guidelines and maintaining up-to-date knowledge of hazardous material handling procedures.
  • Demonstrated adaptability by quickly learning new technologies and software programs as required for specific project needs or updated lab processes.
  • Maintained an accurate inventory of supplies, anticipating needs and placing orders as necessary to avoid delays in sample processing.
  • Developed strong relationships with colleagues, fostering a positive work environment that encouraged collaboration and teamwork in achieving shared goals.
  • Exhibited time management skills in prioritizing tasks effectively under tight deadlines without sacrificing attention to detail or quality of work output.
  • Proactively sought feedback from supervisors and colleagues on performance and took steps to address identified areas for improvement in an effort to continually grow as a professional.
  • Streamlined sample processing workflow by identifying areas for improvement and implementing changes that increased overall efficiency.

CSR

Zaxby's Chicken Fingers & Buffalo Wings
09 2024 - 02 2025
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Bachelor Of Accountancy - Accounting And Finance

Davenport University
Battle Creek, MI
06.2000

GED - General Studies

Lakeview High School
Battle Creek, MI
10.1998

Timeline

Customer Service Specialist Head Cashier

AMI
05.2022 - 09.2023

Prep

J Michaels Restaurant
10.2018 - 02.2022

CSR

Zaxby's Chicken Fingers & Buffalo Wings
09 2024 - 02 2025

Bachelor Of Accountancy - Accounting And Finance

Davenport University

GED - General Studies

Lakeview High School

Similar Profiles

CREATE PROFILE
Martha Sechrist