Martha Serrano
Pharr,TX
Summary
Dynamic Customer Service Associate with FedEx, recognized for resolving customer complaints effectively and enhancing satisfaction. Skilled in problem-solving and communication, I adeptly manage inventory and utilize advanced FedEx software systems, ensuring accurate tracking and delivery. My attention to detail has consistently led to positive feedback and improved operational efficiency.
Overview
15
15
years of professional experience
Work History
Customer Service Associate
FedEx
09.2010 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Manage calls with exceptional time management skills, minimizing wait times for customers and currier's
- Answered customer telephone calls promptly to avoid on-hold wait times
- I am responsible for maintaining supply inventory and ordering as needed
- I manage currier go backs and resolving incorrect deliveries resulting in satisfied customers.
- I have working knowledge of SEBS, EOPS, JENSIS, INCONTROL, POS, ETRAC-DRO, BART, FRED etc.
Education
Del Rio High School
Del Rio, TXSkills
- Communication Skills: Ability to interact effectively with customers and colleagues
- Problem solving: Handling customer concerns and finding appropriate solutions
- Attention to Detail: Accurate handling of packages, labels and shipping documents and accurate reporting of information
- Technology Skills: Comfortable with using FedEX software systems for tracking and managing shipments
Languages
English
Full Professional
Timeline
Customer Service Associate
FedEx
09.2010 - Current
Del Rio High School
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