Martha Sillah

• Offered companionship and emotional support to clients while assisting with daily tasks
• Provided support and personal services, enabling patients to stay in homes
• Maintained accurate records of patient care, condition, progress, and concerns
• Recorded patient information, notifying nursing staff of changing or unusual conditions
• Served clients regular balanced meals for breakfast, lunch and dinner
• Administered bedside and personal care, such as ambulation, and personal hygiene assistance
• Helped patients move in and out of beds, baths and wheelchairs.

• Instructed children in health and personal habits and toileting
• Utilized games, toys, and books to develop and improve cognitive skills and physical abilities
• Cared for children of varying ages in home setting
• Read stories and sang songs to children
• Cleaned and sanitized childcare toys, keeping play areas hygienic and free of harmful objects
• Dressed children and change diapers
• Helped children with homework and schoolwork.
• Prepared, served and cleaned up daily meals for [8] children

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Performed research to collect and record industry data.
• Handled day-to-day accounting processes to drive financial accuracy.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Gathered financial information, prepared documents, and closed books.
• Processed payroll by validating work hours and attendance of employees.
• Analyzed and verified employee expense reports for accuracy.
• Collected and reported monthly expense variances and explanations.

· Communicated product features, advantages, and benefits to customers.

· Adapted to and remained flexible in changing, fast-paced work environment.

· Attended scheduled training sessions and department meetings to build expertise.

· Advised clients regarding accounts, pricing schedules, and financing options.

· Arranged in-person meetings and visited with clients to improve success of sales pitches.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Generated new leads through networking and attending industry events.
• Developed and delivered engaging sales presentations to convey product benefits.
• Managed efficient cash register operations.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Followed up overdue payments and payment plans from clients to establish good cash flow.