Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Martha Simabuco

Midland,TX

Summary

Dynamic and friendly sales professional with extensive experience at Starbucks and Party City. Proven ability to enhance customer satisfaction through active listening and effective communication. Skilled in cash handling and upselling, consistently fostering a welcoming environment that encourages repeat business. Recognized for maintaining cleanliness and organization while thriving in fast-paced settings.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
11.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Sales Associate

Party City
09.2023 - 11.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Sales Associate

La Nueva Moda
06.2023 - 09.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Education

High School Diploma -

Legacy Senior High School
Midland, TX
05.2023

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Active listener
  • Cleanliness
  • Adaptive and creative
  • Menu memorization
  • Up-selling
  • Product upselling
  • FLUENT IN LANGUAGE
  • Conversant in language
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Speedy and efficient
  • Multitasking
  • Excellent communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Barista

Starbucks
11.2023 - Current

Sales Associate

Party City
09.2023 - 11.2023

Sales Associate

La Nueva Moda
06.2023 - 09.2023

High School Diploma -

Legacy Senior High School

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Martha Simabuco