Martha Simms
Winter Garden,United States
Summary
Personable professional with strong background in guiding and assisting customers, helping coworkers and completing important pharmacy tasks. Productive in efficiently ringing customers, providing information and answering calls to deliver superb customer care. Orderly in recordkeeping, inventory control, ordering products and requesting refills from physicians.
Overview
5
5
years of professional experience
Work History
Pharmacy Clerk
DelivercareRx Pharmacy
05.2023 - 05.2024
- Assisted with the management of inventory and restocking of medications and supplies to ensure adequate stock levels and minimize waste
- Processed and packaged medications for delivery to patients, ensuring accuracy and timeliness
- Provided exceptional customer service to patients and healthcare providers, addressing inquiries and concerns in a timely and professional manner
- Verified and updated patient insurance information to ensure accurate billing and reimbursement
- Prepare and maintain patient profiles and records, ensuring accurate and up-to-date information
- Prepared medications for delivery through shipping and packaging medications
- Received and directed new and refill prescriptions for further processing
- Assists pharmacy personnel with clerical functions.
Pharmacy Technician
CVS PHARMACY
08.2022 - 05.2024
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information
- Packaged and sold filled prescriptions and pharmaceutical merchandise
- Proccessed refill and new prescriptions in data entry
- Ordered, labeled and counted stock of medications and entered inventory data into computer
- Teamed with peers, technicians and pharmacists to prioritize and complete orders
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects
- Operated cash registers to accept payments from customers
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies
- Received and stored incoming supplies and informed supervisors of stock needs and shortages
- Checked medications for content, accuracy and completeness of drug packaging
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling
Shift Leader
AMAZON
11.2021 - 06.2022
- Responsible for pulling, loading, packing and shipping of orders
- Planned and paced work efficiently in order to meet daily, weekly, project or production goals
- Move stock, or other materials to and from storage or production areas, loading docks, Delivery vehicles, ships, or containers, by hand or using trucks, forklifts,or other company equipment.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Streamlined communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations..
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Cashier/Cook
DOMINOS
07.2021 - 09.2021
- Followed food safety procedures according to company policies and health and sanitation regulations
- Worked quickly and efficiently even in busy, rushed hours, ensuring good communication with fellow employees
- Provided courteous, friendly, and efficient customer service to customers and team members.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cashier/Barista
TARGET/STARBUCKS
01.2019 - 02.2021
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Learned duties for various positions and provided backup at key times.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Associate - Computer Information Technology
Las Positas College
Livermore, CA05.2024
Skills
- Verbal communication (Expert)
- Phone skills (Expert)
- Listening (Expert)
- Leadership skills (Experienced)
- People skills (Expert)
- Customer service (Expert)
- Attention to detail (Experienced)
- Professionalism (Experienced)
- Multi-tasking (Expert)
- Point of Sale Systems Proficiency (Expert)
- Proper Labeling Procedures (Skillful)
- Stocking Shelves (Experienced)
Job Title
Pharmacy Technician
References
- Asher Clark, asherclark416@gmail.com, 925-339-6260
- Nicole DeLong, nicdelong22@gmail.com, 925-681-8483
- Abby Doran, abigaildoran@yahoo.com, 706-905-6556
Timeline
Pharmacy Clerk
DelivercareRx Pharmacy
05.2023 - 05.2024
Pharmacy Technician
CVS PHARMACY
08.2022 - 05.2024
Shift Leader
AMAZON
11.2021 - 06.2022
Cashier/Cook
DOMINOS
07.2021 - 09.2021
Cashier/Barista
TARGET/STARBUCKS
01.2019 - 02.2021
Associate - Computer Information Technology
Las Positas College