Martha Sotelo
Fullerton,CA
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Sales Associate
Factory 2-U
Fullerton, CA
01.2018 - 01.2019
- Enhanced sales floor appeal by remerchandising, pricing markdowns, and transferring merchandise, resulting in improved customer shopping experience.
- Executed daily tasks including stocking, merchandise displays, and inventory control to maintain organized sales floor and ensure product availability.
- Motivated the team by promoting teamwork, rewarding positive behavior, and encouraging optimism, fostering collaborative and productive work environment.
Hotel Housekeeping
Willow Tree Lodge
Fullerton, CA
01.2017 - 01.2018
- Ensured clean and comfortable environments through thorough cleaning duties, including vacuuming, window cleaning, dusting, and bathroom sanitation.
- Managed guest supplies and replenished items to enhance guest comfort and maintain operational efficiency.
- Assisted customers by providing detailed information, resolving complaints, and delivering friendly service, resulting in increased guest satisfaction.
- Identified and reported damage, maintenance problems, safety issues, and potential hazards to management, supporting adherence to safety code procedures.
Education
Associate - Medical Assistant
Fullerton College
Fullerton, CA08-2019
High school or equivalent -
La Vista High (Continuation)
Fullerton, CA05-2017
High school or equivalent -
Fullerton High School
Fullerton, CA05-2015
Skills
- Point of Sale (POS) Systems
- Retail Math
- Team collaboration
- Inventory Management
- Sales Strategy
- Customer Service
- Customer interaction
- Customer assessment
- Money handling
- Problem Resolution
- Time Management
- Safety Compliance
- Computer literacy
- Organizational management
- Team collaboration
- Work under pressure
- Customer interaction
Certification
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Timeline
Sales Associate
Factory 2-U
01.2018 - 01.2019
Hotel Housekeeping
Willow Tree Lodge
01.2017 - 01.2018
Associate - Medical Assistant
Fullerton College
High school or equivalent -
La Vista High (Continuation)
High school or equivalent -
Fullerton High School