Martha Springer
Sonoma,CA
Summary
Focused and positive Office Administrator with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work. Recognized for outstanding Customer Service.
Overview
15
15
years of professional experience
Work History
WINE EDUCATOR/CONCIERGE
Bundschu Co.
06.2023 - Current
- Wine Educator
- Concierge
- Trained new staff members on Concierge and Wine Educator position
- Proficient on Tock and AMS
- Recognized for outstanding Customer Service
- Oversaw successful bar service and operations to handle as many as 150 guests per day.
COMMERCIAL SALES REP
JAK-W
12.2021 - 11.2022
- Utilized marketing techniques such as email campaigns, direct mailings, cold calling.
- Negotiated contracts with clients, focusing on mutually beneficial terms and long-term partnerships.
- Built a strong network of industry contacts through active participation in professional associations and networking events.
- Implemented CRM system to track leads, prospects, and ongoing communications with clients for improved efficiency.
- Managed a portfolio of high-value accounts, ensuring timely follow-ups and maintaining strong relationships.
- Delivered engaging product presentations to clients, showcasing features and benefits tailored to their specific needs.
- Provided day-to-day support for [Type] accounts by answering inquiries, checking availability of products and corresponding with customers via email.
SALES ASSOCIATE
Sonoma Country Antiques
09.2018 - 12.2021
- Design Sales Associate
- Customer Service Representative
- CRM Data Base
- Customer Outreach for sales and follow up
- Created monthly Mail Chimp Newsletter
- Hosted Events
- Home Design Visits
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Regular Website Updates
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
GENERAL MANAGER
Golden Oak Farm
08.2013 - 08.2018
- Event Manager
- Social Media Coordinator
- Horse and Equipment Sales up to $150,000 equine sales
- Office Manager: quick books, payroll, calendar
- Represented Farm at equestrian events
- Increased boarders and clients by 45%
OFFICE MANAGER
Gilroy Gaits Equestrian Facility
09.2009 - 10.2013
- Managed day-to-day operations of the office, such as quickbooks, ordering supplies, maintaining equipment and managing calendars.
- Coordinated Horse Shows
- Coordinated website creation and social media posts
- Mail Chimp Newsletter regularly updated
- Fund Raising for equestrian events and injured and retired horses
- Fielded Front Desk office inquiries
- Managed approximately 30 incoming calls, and emails from clients and potential clients
Education
Yoga Teacher Certification - Yoga Teacher
Yoga One
Santa Rosa03.2018
Associate of Arts - English
Carleton University
Ottawa, Ontario05.1985
Skills
- Office Administration
- Customer Service
- Payment Processing
- Retail Merchandising
- Event Coordinating and Hosting
Additional Information
I have several passions in my life. My wonderful family includes my husband, Tim and our three grown children, Katy, Kelsey and Nicholas. I love decorating and working with fabric. Knitting is another joy. I have owned, ridden and trained horses for years. I also love gardening and I received my Yoga teaching certification several years ago.
For fun I also play with my dog, Scarlet and walk dogs at Pets Lifeline!
References
Excellent references available upon request
Timeline
WINE EDUCATOR/CONCIERGE
Bundschu Co.
06.2023 - Current
COMMERCIAL SALES REP
JAK-W
12.2021 - 11.2022
SALES ASSOCIATE
Sonoma Country Antiques
09.2018 - 12.2021
GENERAL MANAGER
Golden Oak Farm
08.2013 - 08.2018
OFFICE MANAGER
Gilroy Gaits Equestrian Facility
09.2009 - 10.2013
Yoga Teacher Certification - Yoga Teacher
Yoga One
Associate of Arts - English
Carleton University
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