Summary
Overview
Work History
Education
Accomplishments
Affiliations
Software
Certification
Timeline
Generic

Martha Stancil

Pharmacy Lead Technician - Lock In Specialist For NCTracks
Zebulon,North Carolina

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.


Customer-oriented Pharmacy Technician bringing 7 years of experience and strong background in Medication prior authorizations , claims adjudication and supervising the Lock In Program for controlled medications for the state Medicaid program in North Carolina making changes for recipients as needed. Experience includes assisting the pharmacist in preparing for mediations for appeals and follow up data entry following mediations. Responsible for processing all returned letters for the Lock In Program as well as processing recipient provider requests for Lock In Profiles and regenerating Lock In letters for recipients as needed.


Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, and submitting prior authorizations, eager to bring talent and expertise to the pharmacy team. Team-oriented and dedicated to collaboratively delivering exceptional customer service.

Overview

15
15
years of professional experience
1
1

Pharmacy Technician Certification

1
1

MyComputerCareer Graduate

1
1

Phlebotomy Technician Certification

1
1

Essentials in Leadership Corporate Training Certificate

1
1

Zodiac Corporate Training Certificate

1
1

Developing Others Corporate Training Certificate

Work History

Lock In Lead Pharamcy Technician

GDIT - NCTRACKs
Raleigh, NC
06.2014 - Current
  • Supervised up to 12 pharmacy technicians and coordinated day-to-day assignments.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems over telephone by providing assistance with Lock In changes and assistance with PA information and claims.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Reviewed and verified customer information and insurance provider information.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Counseled customers on medications covered under the Lock In Program for NC Medicaid
  • Managed opening duties for pharmacy PA department.
  • Welcomed customers answered questions relating to the lock in program and update the requested providers.
  • Developed and implemented improvements to pharmacy organization system.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.

Pharmacy Technician

HarrisTeeter Pharmacy
Raleigh , NC
04.2013 - 06.2014
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Entered and processed patients' prescriptions into internal system.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Reviewed and verified customer information and insurance provider information.
  • Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
  • Collected co-payments or full payments from customers.

Assistant Store Manager

Walmart
Clayton, NC
03.2011 - 04.2012
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Market Service Manager

Metrolina Green Houses
Huntersville, NC
03.2006 - 03.2011
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Increased customer satisfaction by resolving issues.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Prepared variety of different written communications, reports and documents.
  • Resolved problems, improved operations and provided exceptional service.
  • Carried out day-to-day duties accurately and efficiently.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Participated in team-building activities to enhance working relationships.
  • Conducted research, gathered information from multiple sources and presented results.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Collaborated with team members to achieve target results.

Education

Certificate - Pharmacy Technician Certificate

Allied Business Schools National
Laguna Beach, CA
03.2013 - 04.2013

Accomplishments

  • Trained new pharmacy technicians on pharmacy policies, procedures and best practices.

Affiliations

  • Member of PTCB - National Technician Certification Board
  • Member of Wakefield Central Baptist Church

Software

MyComputerCareercom - Graduate -

Certification

CPhT - Certified Pharmacy Technician

Timeline

Lock In Lead Pharamcy Technician

GDIT - NCTRACKs
06.2014 - Current

Pharmacy Technician

HarrisTeeter Pharmacy
04.2013 - 06.2014

Certificate - Pharmacy Technician Certificate

Allied Business Schools National
03.2013 - 04.2013

Assistant Store Manager

Walmart
03.2011 - 04.2012

Market Service Manager

Metrolina Green Houses
03.2006 - 03.2011

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Martha StancilPharmacy Lead Technician - Lock In Specialist For NCTracks