Martha Steiner
Franklin Park,NJ
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors.. Well organized, attentive to detail and vigilant in achieving goals set by every department. Personal pride in personal relationships with customers, vendors, and staff.
Overview
23
23
years of professional experience
Work History
Operations Manager, Customer Experience
AVS Installation LLC
Edison, NJ
10.2015 - Current
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
- Partnered with vendors and suppliers to effectively manage and budget.
Accounts Payable Manager
AVS Installations LLC
Edison, NJ
10.2005 - Current
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Partnered with finance team to complete month-end accruals and account reconciliations.
- Developed reports for senior management to outline expenditures, vendor spend and forecasting.
- Managed accurate and timely processing of over 150 invoices per month.
- Input all relevant transactions and supervised properly within accounting system.
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
Education
High School Diploma -
Rutgers, The State University of New Jersey
New Brunswick, NJSkills
- Customer Service Management
- Focus and Follow-Through
- Quality Assurance
- Customer Retention Strategies
- Finance and Accounting Oversight
Timeline
Operations Manager, Customer Experience
AVS Installation LLC
10.2015 - Current
Accounts Payable Manager
AVS Installations LLC
10.2005 - Current
High School Diploma -
Rutgers, The State University of New Jersey
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