Summary
Overview
Work History
Education
Skills
Timeline
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Martha Sutter

Portland,OR

Summary

Dynamic bakery manager with over 6 years in the specialty coffee industry, including leadership at New Seasons Market. Proven expertise in operating La Marzocco espresso machines and fostering a positive team environment. Skilled in maximizing profitability while ensuring exceptional customer satisfaction through effective training and inventory management.

Overview

8
8
years of professional experience

Work History

Bakery Manager

New Seasons Market
09.2022 - Current
  • Oversaw purchasing and financial oversight for the department as well as managing inventory and reducing waste.
  • Handled all aspects of scheduling and timesheet management.
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Oversaw the bakery, pastry, and service beverage department and acted as lead trainer on manual espresso machine functions and specialty beverages.

Barista

Starbucks
10.2021 - 10.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Assistant Manager

Caribou Coffee
05.2017 - 06.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained all onboarding baristas with positive reinforcement and respect, focusing on balancing high quality beverages with efficiency and cleanliness.

Education

Studio Arts

Cornish College of The Arts
Seattle, WA

High School Diploma -

St. Louis Park Senior High
St. Louis Park, MN
06-2016

Skills

  • Over 6 years of fast-paced experience in the specialty coffee industry both on automatic and manual espresso machines
  • 3 years of experience operating, maintaining, and troubleshooting La Marzocco espresso machines, ensuring consistent quality and performance

Timeline

Bakery Manager

New Seasons Market
09.2022 - Current

Barista

Starbucks
10.2021 - 10.2022

Assistant Manager

Caribou Coffee
05.2017 - 06.2019

Studio Arts

Cornish College of The Arts

High School Diploma -

St. Louis Park Senior High

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Martha Sutter