Martha Tavira
Imperial,CA
Summary
Dynamic and results-oriented professional with a proven track record at ABS, adept in Autism Spectrum Disorder interventions and exceptional customer service. Leveraged data collection and critical thinking to enhance client outcomes and streamline retail operations. Excelled in fostering client progress and driving sales through strategic merchandising, demonstrating a blend of analytical and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Behavior Technician
ABS
11.2023 - 05.2024
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Worked as part of collaborative team to address changing needs of children and families.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Provided direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills within real-world contexts.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Supported patient confidentiality in accordance with HIPAA regulations.
Cashier
Target
10.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Facilitated smoother checkout process, trained new employees on POS systems.
Merchandising Service Associate
Lowes
11.2021 - 04.2023
- Organized and maintained displays to achieve clean and appealing product layouts.
- Stocked shelves to match planogram images and instructions.
- Kept work areas neat, clean and free from debris.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Department Supervisor
Kohls
Chula Vista, CA
10.2018 - 03.2020
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Central Union High School
El Centro, CA06.2015
Skills
- Data Collection
- Documentation skills
- Autism Spectrum Disorder Knowledge
- Prompting and Fading Strategies
- Social Skills Development
- Behavior treatment plans
- Retail knowledge
- Visual Merchandising
- Time Management
- Customer Service
- Critical Thinking
- Multitasking Abilities
- Decision-Making
Languages
Spanish
Native or Bilingual
Timeline
Behavior Technician
ABS
11.2023 - 05.2024
Cashier
Target
10.2023 - 12.2023
Merchandising Service Associate
Lowes
11.2021 - 04.2023
Department Supervisor
Kohls
10.2018 - 03.2020
High School Diploma -
Central Union High School
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