Martha Tepehua
Brooklyn,NY
Summary
I am a dedicated, and extremely detail-oriented, and self-motivated business administrator. I lead by example and hold myself to high ethical standards and able to tactfully work with confidential information. I'm an effective communicator and team-player with the ability to pivot quickly when things don't go as planned. My demeanor remains calm under pressure; I can thoughtfully identify challenges and offer solutions.
Overview
9
9
years of professional experience
Work History
Junior Underwriting/Senior Operations Administrator
Advance Servicing Inc
03.2018 - Current
- Work closely with senior underwriters
- Perform research and analysis to determine client eligibility for cash advance.
- Gather and analyze requirements, inspect financial histories, background histories, credit histories, and monitor client loans.
- Generate agreements and merchant processing accounts
- Monitor payments and reconcile accounts
- Handle UCCs and Tax Guards
- Translate diligences to our teams in Puerto Rico and Canada to ensure productivity and efficiency with all team members.
HR Coordinator
Platinum HRM
01.2017 - 03.2018
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Handled Unemployment Insurance claims
- Severance payments -scanned documents and upload them to our drive
- Order of garnishment termination
- Tracked Relocation Reimbursement
- Assisted payroll with reports via ADP
- Provide detailed payroll registers
- Assisted with 401k audits.
Operations Manager
Armani Exchange/Giorgio Armani
09.2014 - 01.2017
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reviewed shift reports to understand current numbers and trends.
- In charge of recruitment
- Assisted with company audits and reconcile processing payments
Education
Bachelor of Science - Public Health
Hunter College
New York, NY08.2022
Master of Arts - Liberal Arts And General Studies
Kings Borough Community College
2019
Skills
Proficient in:
- Microsoft Word, Excel and Adobe
- SalesForce
- ADP
- Daily Reporting
- Decision Logic
- Administrative Office Operations
- Detail oriented
Proven organizational skills
Proven ability to be discreet and maintain confidentiality
Ability to multitask and meet deadlines
Ability to work independently while communicating effectively to leadership on-site and remotely
Continuous improvement mindset
Timeline
Junior Underwriting/Senior Operations Administrator
Advance Servicing Inc
03.2018 - Current
HR Coordinator
Platinum HRM
01.2017 - 03.2018
Operations Manager
Armani Exchange/Giorgio Armani
09.2014 - 01.2017
Bachelor of Science - Public Health
Hunter College
Master of Arts - Liberal Arts And General Studies
Kings Borough Community College
Similar Profiles
Megan OBrienMegan OBrien
Mortgage Default Specialist at Rushmore Servicing /Mr Cooper/Right Path ServicingMortgage Default Specialist at Rushmore Servicing /Mr Cooper/Right Path Servicing
Preston SibleyPreston Sibley
Shop Hand at Ex-Cell Well Servicing Ltd.Shop Hand at Ex-Cell Well Servicing Ltd.
Michelle R. JonesMichelle R. Jones
Remarketing Supervisor at Ally ServicingRemarketing Supervisor at Ally Servicing
Nick CahillNick Cahill
Enterprise Account Executive at AccessiBeEnterprise Account Executive at AccessiBe
Timothy YaoTimothy Yao
Computer Server Maintenance Technician Intern at Stony Brook UniversityComputer Server Maintenance Technician Intern at Stony Brook University