Martha Thomas
Shreveport
Summary
Compassionate and organized professional with over 7 years of diverse experience in the medical field, customer service, and retail. Proven ability to adapt to dynamic environments while maintaining a strong work ethic and commitment to excellence. Expertise in patient care and clinical procedures within fast-paced healthcare settings, leveraging clinical and administrative skills to improve operational efficiency and enhance patient satisfaction. Strong knowledge of effective patient communication techniques and meticulous record-keeping practices ensures high-quality care delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant/Medical Receptionist
Ochsner LSU Shreveport
11.2020 - Current
- Checking patients in /out
- Verifying insurance
- Scanning medical records
- EKG
- Vision Tests
- Scheduling patient appointments
- Stocking
- Cleaning
- Organization
- Great Team Player
- Administrative duties ( creating proper forms, signs, letters, faxing, scanning)
- Giving/Draw up injections
- Epic Training
- Assisting physicians with patient care
- Multi Line Phone use / Messages
- Multi tasking
- Phlebotomy
- Draw and run labs on ISTAT machine
- Data Input
- Check Inventory
- Placing diabetes testing supplies ( Freestyle, Dexcom, Etc.)
- Patient education
- Great patient care
- HIPPA Compliance Training
Certified Medical Assistant (CMA)
Highland Clinic, APMC
08.2021 - 11.2022
- Record patient history
- Schedule appointments / Surgeries
- EHR
- Triage & Asses Patients
- Assist physician in exams
- Give/Draw up Injections
- Do Electrocardiogram (EKGs)
- TB Test Clearance
- Asses Phone Calls/Messages
- Address patient needs in an organized and timely manner.
- Order day to day supplies and keep all exam rooms stocked
- Order labs, medications, & diagnostic testing
- Ear Cleansing
- Prior Authorizations
- Referrals
- Vision Testing
- Hearing Testing
- Vitals
- Patient Education
- Oxygen Walk Test
- Great Patient Care
- Diabetes testing/education
- Trained multiple employees
- Sterilized and set up instruments for procedures
- Great Team player
- Insurance Billing
- Hippa Compliance Training
Medical Assistant
Northwest Louisiana Nephrology
01.2017 - 11.2020
- Great Communication Skills
- Medical Office Experience
- Patient care
- Works well with others and independently
- Works well with Physician/P.A.
- Multi tasking
- Very knowledgeable with eh R
- Great organization skills
- Data Entry
- Knowledgeable with Microsoft Office, Excel, PowerPoint, & Word
- Knowledgeable with Computers
- Use of multi line telephones and office machines
- Knowledgeable of medical terminology
- Performed phlebotomy
- Assisted providers with medical procedures
- Escorted patients to exam rooms
- Recorded patient vital signs
- Answered a high volume of phone calls
- Verified and scheduled patient appointments
- Responsible for back office duties
Janitor
Airline High School
09.2014 - 12.2014
- Cleaning / disinfecting
- Stocking supplies as needed
- Organization Skills
- Completed task in a timely manner
Team Member
Ross Dress for Less
02.2014 - 08.2014
- Organized and Stocked Products in storeroom and on sales floor
- Answered Phones and assorted each call to its proper owner
- Dressing Room Organization
- Customer Service
- Completed financial transactions
- Zoning the store's merchandise
- Cleaning
Team Member
Citi Trends
01.2014 - 08.2014
- Inventory control and stocking merchandise
- Completed financial transactions
- Customer Service
- Dressing Room Organization
- Opened / Closed
Sales Associate
Circle K
04.2013 - 12.2013
- Completed financial transactions and maintained cash drawer
- Trained 10 + employees/managers
- Supervised 5+ employees
- Answered Phone calls
- Inventory Control and stocking
Housekeeping
Horseshoe
01.2013 - 04.2013
- Maintained room cleanliness to company standards
- Vacuuming the floor in each room and/or hallway
- Customer Service
- Resupplying Products to each room
- Organization of the entire days cart to complete assignments in a timely fashion
Team Member
Target
02.2009 - 09.2011
- Customer Service
- Cash handling Experience within multiple departments
- Trained in multiple areas when needed, such as Starbucks, Pizza Hut, Dressing Rooms, Back Stock Rooms, Sales Floor, etc.
- Trained 5+ people in certain departments
- Prepping & cooking Food
- Stocking
- Making Drinks
- Answering phones
Sales Associate/ Deli Team Member
Walmart
04.2008 - 02.2009
- Customer Service
- Stocked and Prepped products for the following day.
- Answered phone calls and processed them to the necessary person or department.
- Slice, wrap, and package products
- Organized proper timing and cooking of certain products.
- Zoned products and place on the shelf according to the proper date.
- Trained 5+ people in multiple areas
Secretary
Queensborough Neighborhood Association
06.2007 - 05.2008
- Office management including answering Phones, faxing, filing, and data entry
- Ran errands
- Microsoft Word, Powerpoint, Excel, Office.
Education
Certified Medical Assistant (Certification) - Certified Medical Assistant
Virginia College-Shreveport Bossier City
Bossier City, LA04-2017
High School Diploma -
Fair Park High School
Shreveport, LA05-2007
Skills
- Analysis skills
- Specimen collection
- Caregiving
- Clerical Experience
- Technical Proficiency
- Geriatrics
- Wound care
- Time management
- Basic life support
- Grammar Experience
- Allied health
- Electronic health records (EHR) management
- Excel data analysis
- Ophthalmic medication administration
- Multi-line Phone Systems
- Guest relations
- CUSTOMER RELATIONS
- Computer Skills
- Ob/Gyn
- Oncology
- EMR/EHR
- Pulmonology
- IT experience within healthcare
- Patient Care
- Software troubleshooting
- Medical equipment operation
- Epic
- Clerical
- Self-direction
- Windows
- Microsoft Word
- Working with people with disabilities
- Vital signs
- Medical diagnostic testing
- Progress documentation
- Medical scheduling
- Multitasking
- Subcutaneous (SubQ) medication administration
- Customer Service Skills
- Phone triage
- Sublingual (SL) medication administration
- Allscripts
- Excel
- Laboratory experience
- School experience
- IT
- Administering oral medications
- Vital Signs Experience
- Weight loss
- Data entry
- Medical procedure preparation
- Intramuscular (IM) medication administration
- Working with adult populations
- Office Management
- Clinical documentation
- Reception
- Clinic experience
- Insurance prior authorization
- Topical medication administration
- Medical Billing
- Computer literacy
- Data management
- Medical equipment sterilization
- Microsoft Excel
- Orthopedics
- ICD-10
- Medical Coding
- Nephrology
- Treatment plan development
- Application support
- CMA
- Managing patient records
- Microsoft Office
- Medical Records
- 10 key typing
- Google Docs
- Food preparation
- Food service
- ICD coding
- Patient assessment
- Computer science
- Filing
- Medical Terminology
- Patient management in an allied health role
- Patient education
- Teamwork
- Front Office
- Phlebotomy
- Health screenings
- Vaccination administration
- Documentation review
- Data collection
- Customer Service
- Medical office management
- ICD-9
- Microsoft Outlook
- CPR
- Medical Receptionist
- Medical assisting
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Professionalism and courtesy
- HIPAA compliance
- Specimens collection and processing
- Patient scheduling
- Electronic health records
- Vital sign monitoring
- Patient documentation
- Attention to detail
- Multitasking and organization
- Triage assessment
- Safety compliance
- Phlebotomy techniques
- Infection control
- Insurance confirmation
- Microsoft office
- Scheduling and calendar management
- File organization
- Maintaining records
- Scanning documents
- Microsoft Office Suite
- Office administration
- Administrative support
- Microsoft outlook
- Customer and client relations
- Strong problem solver
- Scheduling
- Dedicated team player
Certification
- CPR BLS, 2016-12-01, Present, Cpr certification through the American Heart Association @Christus Schumpert.
- Driver's License
- First Aid Certification
- Certified Clinical Medical Assistant (CCMA), 2017-03-01, Present, (still certified).
- AED Certification
- Certified Medical Assistant
- BLS Certification
- ACLS Certification
- CPR Certification
- Nationally Registered Certified Medical Assistant (NRCMA), Current
Languages
English
Awards
- Dean's List, 2016-07-01, Honors Award for making all A's and B's for that semester.
- Dean's List, 2016-04-01, Honors Award for making all A's and B's for that semester.
Timeline
Certified Medical Assistant (CMA)
Highland Clinic, APMC
08.2021 - 11.2022
Certified Medical Assistant/Medical Receptionist
Ochsner LSU Shreveport
11.2020 - Current
Medical Assistant
Northwest Louisiana Nephrology
01.2017 - 11.2020
Janitor
Airline High School
09.2014 - 12.2014
Team Member
Ross Dress for Less
02.2014 - 08.2014
Team Member
Citi Trends
01.2014 - 08.2014
Sales Associate
Circle K
04.2013 - 12.2013
Housekeeping
Horseshoe
01.2013 - 04.2013
Team Member
Target
02.2009 - 09.2011
Sales Associate/ Deli Team Member
Walmart
04.2008 - 02.2009
Secretary
Queensborough Neighborhood Association
06.2007 - 05.2008
Certified Medical Assistant (Certification) - Certified Medical Assistant
Virginia College-Shreveport Bossier City
High School Diploma -
Fair Park High School
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