Martha Tobias
Summary
Outgoing clinical intake coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
14
14
years of professional experience
Work History
Clinical Intake Coordinator
Abbott
12.2017 - Current
- Enhanced patient satisfaction by efficiently coordinating intake processes and ensuring smooth transitions into care.
- Assisted with insurance verifications to ensure proper coverage for necessary treatments and reduce financial stress on patients.
- Kept high average of performance evaluations.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Streamlined the clinical intake process for improved efficiency and reduced wait times for patients.
- Collaborated with multidisciplinary teams to develop comprehensive patient treatment plans, resulting in better outcomes.
- Improved patient care by maintaining accurate records and promptly addressing any issues or discrepancies.
Fax Coordinator
Abbott
12.2017 - Current
- Monitor and maintain all data in Salesforce.com for tracking purposes including dedicated incoming fax lines.
- Streamlined internal communication processes by implementing effective communication tools and platforms.
Merchandise Manager
Academy Sports Outdoors
01.2013 - 12.2017
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
- Managed high-performing team members, providing ongoing coaching and development opportunities for career advancement.
Teacher Aide
CFBISD
08.2013 - 06.2016
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Dispatch
Hilton Anatole Hotel
01.2011 - 01.2012
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Host/Waitress
IHOP Restaurants LLC
01.2010 - 01.2012
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
High School Diploma -
Creekview High School
Carrollton, TX06.2010
Skills
- Problem Solving
- Clinical Documentation
- Electronic Health Records
- Interpersonal Communication
- Professionalism
- Case Management
- Patient Assessment
- Decision Making
- Medical Terminology
- Attention to Detail
- Critical Thinking
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Clinical Intake Coordinator
Abbott
12.2017 - Current
Fax Coordinator
Abbott
12.2017 - Current
Teacher Aide
CFBISD
08.2013 - 06.2016
Merchandise Manager
Academy Sports Outdoors
01.2013 - 12.2017
Dispatch
Hilton Anatole Hotel
01.2011 - 01.2012
Host/Waitress
IHOP Restaurants LLC
01.2010 - 01.2012
High School Diploma -
Creekview High School
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