Martha Torres
Jersey City
Summary
Energetic and results-driven Cluster Manager with a passion for delivering exceptional retail experiences in the premium sector. Known for a vibrant leadership style, a hands-on approach, and the ability to inspire high-performing teams. Expert in operations, strategic planning, and building strong customer connections that drive loyalty and sales. Bilingual in English and Spanish, with a flair for creative promotions, dynamic staff training, and data-led performance boosts. Thrive in fast-paced environments, bringing positivity, precision, and a people-first mindset to everything I do.
Overview
9
9
years of professional experience
Work History
Northeast Cluster Manager
Venchi
Jersey City
04.2024 - 09.2025
- Managed daily operations of multiple locations to ensure consistent service quality.
- Trained and developed staff on product knowledge and customer service skills.
- Coordinated inventory management and stock replenishment across cluster locations.
- Implemented promotional strategies to enhance brand visibility and customer engagement.
- Collaborated with the marketing team to execute local campaigns and events effectively.
- Analyzed data regularly to evaluate trends or changes that could impact service delivery or operations within the cluster.
Retail Store Manager
Venchi
New York
08.2022 - 04.2024
- Managed daily store operations and ensured excellent customer service.
- Trained and supervised staff on product knowledge and sales techniques.
- Oversaw inventory management and maintained optimal stock levels.
- Implemented visual merchandising standards to enhance product displays.
- Monitored store performance and identified areas for improvement.
Assistant Store Manager
Venchi
New York
09.2021 - 08.2022
- Managed the day-to-day operations of the store, including customer service, inventory management, and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details, and offering solutions.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Sales Representative
Hipotecario Seguros
Buenos Aires
03.2017 - 08.2021
- Engaged customers to identify needs and recommend suitable products.
- Demonstrated product features and benefits to potential buyers.
- Collaborated with team members to meet sales targets consistently.
- Developed key customer relationships to increase sales.
Education
Some College (No Degree) - Industrial Engineering
Universidad Del Norte
Barranquilla, ColombiaSkills
- Inventory management
- Customer relationship management
- Promotional strategies
- Visual merchandising
- Leadership development
- Performance monitoring
- Workforce planning
- Operations management
- Recruitment and hiring
- Business analysis
- Data analysis
- Sales forecasting
- Fluent in English and Spanish
Timeline
Northeast Cluster Manager
Venchi
04.2024 - 09.2025
Retail Store Manager
Venchi
08.2022 - 04.2024
Assistant Store Manager
Venchi
09.2021 - 08.2022
Sales Representative
Hipotecario Seguros
03.2017 - 08.2021
Some College (No Degree) - Industrial Engineering
Universidad Del Norte
Similar Profiles
Griffin NorwoodGriffin Norwood
Head Gelato Chef at VenchiHead Gelato Chef at Venchi
Liza KLiza K
Shift Supervisor at VenchiShift Supervisor at Venchi
Vaishnavi SawantVaishnavi Sawant
Retail Sales Assistant at VenchiRetail Sales Assistant at Venchi
Sonia BrahmachariSonia Brahmachari
Senior Customer Success at SAP Labs IndiaSenior Customer Success at SAP Labs India
Mithul KesavanMithul Kesavan
EMT-B at Hoboken Volunteer Ambulance CorpsEMT-B at Hoboken Volunteer Ambulance Corps