Martha Torres-Cholico
San Antonio,TX
Summary
Achieved significant productivity and revenue growth at Betterware by streamlining sales processes and fostering strong client relationships. Demonstrated expertise in customer communication and goal setting, enhancing operational efficiency and satisfaction across roles. Skilled in data entry and known for strong enthusiasm, consistently meeting financial targets and exceeding customer expectations. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
17
17
years of professional experience
Work History
Sales Coordinator
Betterware
03.2018 - 11.2023
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Store Associate
Factory Outlet
11.2022 - 07.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Manager of Operations
Cafeteria Sante
12.2016 - 03.2018
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Owner
SYM Boutique
06.2006 - 05.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Diploma - Accounting
Instituto Cleveland
Guadalajara Mexico 03.1985
High School Diploma -
UDG
Guadalajara Mexico 01.1983
Skills
- Customer Communication
- Data Entry
- Goals and performance
- Strong enthusiasm
Timeline
Store Associate
Factory Outlet
11.2022 - 07.2023
Sales Coordinator
Betterware
03.2018 - 11.2023
Manager of Operations
Cafeteria Sante
12.2016 - 03.2018
Owner
SYM Boutique
06.2006 - 05.2016
Diploma - Accounting
Instituto Cleveland
High School Diploma -
UDG
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