Martha Tovar
Austin
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Enterprise Sales Development Representative
Zoho
04.2023 - Current
- Utilized CRM software to manage all aspects of the sales process, from lead generation to deal closure.
- Provided exceptional customer service, addressing concerns promptly and ensuring continued satisfaction with products and services offered.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Streamlined internal communication processes between departments, improving overall efficiency of the sales process.
Account Executive
Zoho
01.2022 - 04.2023
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
Store Manager
Victoria Secret PINK
10.2020 - 01.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Assistant Manager
Victoria's Secret PINK
03.2019 - 10.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Selling Manager
Victoria Secret
09.2015 - 10.2019
- Streamlined store operations for increased efficiency by optimizing staff scheduling and inventory management systems.
- Introduced streamlined communication channels between staff members for more efficient coordination of tasks and responsibilities within the team structure.
- Implemented detailed reporting systems to monitor employee performance closely and address any areas of concern with targeted coaching and support.
- Proactively addressed potential issues before they escalated into problems affecting overall store performance or customer experience quality levels.
- Enhanced customer loyalty through the establishment of an effective rewards program that incentivized repeat business and referrals from existing clientele.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Crew Member
Wendy's
03.2014 - 09.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma -
Lbj High School
Austin, TX05.2015
Skills
- Sales expertise
- Email outreach
- Solution selling
- Lead Qualification
- Strategic Prospecting
- Point of sale operation
- Problem Resolution
- Operations
- Customer Service
- Customer Relationship Management (CRM)
Timeline
Enterprise Sales Development Representative
Zoho
04.2023 - Current
Account Executive
Zoho
01.2022 - 04.2023
Store Manager
Victoria Secret PINK
10.2020 - 01.2022
Assistant Manager
Victoria's Secret PINK
03.2019 - 10.2020
Selling Manager
Victoria Secret
09.2015 - 10.2019
Crew Member
Wendy's
03.2014 - 09.2015
High School Diploma -
Lbj High School