Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Martha Udoh

Laramie,WY

Summary

Conscientious Client service officer with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Overview

6
6
years of professional experience

Work History

Customer Service Officer

Stanbic IBTC Bank
Uyo, Akwa-Ibom State
10.2015 - 08.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Provided primary customer support to internal and external customers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.

Sales Manager

Oke's Electronics LTD
Warri, Delta State
05.2014 - 08.2015
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Supervised sales team of 6 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Organized promotional events and interacted with community to increase sales volume.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Created effective strategies to target new markets after researching and analyzing competitor behavior.
  • Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
  • Reduced expenses by effectively negotiating contractor prices, terms and service agreements.

Education

MBA - Human Resources Management

University of Southern Indiana
Evansville, IN
08.2023

Bachelor of Science - Geography And Regional Planning

University of Benin
1154, Main Gate P.M.B, Benin -Ore Rd, Benin City,
10.2012

Skills

  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Business Growth
  • Responding to Difficult Customers
  • Customer Service and Assistance

Languages

English

Timeline

Customer Service Officer

Stanbic IBTC Bank
10.2015 - 08.2020

Sales Manager

Oke's Electronics LTD
05.2014 - 08.2015

MBA - Human Resources Management

University of Southern Indiana

Bachelor of Science - Geography And Regional Planning

University of Benin

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Martha Udoh