Martha Vadnais
Longmont,CO
Summary
Dedicated client services leader known for exceptional customer service and professionalism. Leveraged team leadership to cultivate strong client relationships and facilitate service improvements that consistently enhance client experiences.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Manager of Managed Care
Thomas Allen Inc.
Burnsville, Minnesota
06.2026 - Current
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Collaborated with functional managers to develop program resource plans and assign program resources.
- Fostered a collaborative program environment, promoting teamwork and cross-functional cooperation.
- Implemented best practices in order to maximize efficiency of operations.
Director of Client Services
Homewatch Caregivers of Northern Colorado
Longmont, Colorado
07.2024 - Current
- Facilitated meetings to discuss service improvements and best practices.
- Maintained accurate records of client interactions and service plans.
- Supported staff in resolving issues related to client care services.
- Evaluated customer feedback to improve quality of services provided.
- Coordinated employee development plans including continuing education courses.
- Ensured compliance with applicable laws, regulations and industry standards.
- Developed and implemented strategies to ensure client satisfaction with services.
- Developed policies, procedures and protocols related to client services.
- Provided leadership, guidance and direction to team members in order to meet client needs.
- Managed organization's daily operations.
- Managed staff performance reviews and conducted regular feedback sessions.
- Maintained client files, compiled reports and organized company resources.
- Managed client complaints with high level of professionalism and competence.
- Made frequent calls and visits to build and strengthen client relationships.
Community Outreach Coordinator
Homewatch Caregivers of Northern Colorado
Longmont, CO
07.2023 - 07.2024
- Developed community partnerships to enhance outreach efforts and service awareness.
- Managed social media campaigns to increase community engagement and information sharing.
- Collaborated with healthcare providers to identify community needs and resources.
- Created informational materials to educate the public about caregiving services available.
- Planned and managed different community meetings, public forums and outreach events.
- Provided individuals and families with information and resources to connect with available programs.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities, and raised brand awareness.
- Maintained accurate records of all outreach activities including contacts made and outcomes achieved.
- Cultivated relationships with local organizations to increase visibility in the community.
Care Manager
Homewatch Caregivers of Northern Colorado
Longmont, CO
08.2020 - 07.2023
- Coordinated care plans for clients to meet individual health needs.
- Assessed client conditions and identified appropriate services required.
- Trained and supervised caregivers in best practices for client care.
- Developed relationships with families to facilitate communication and support.
- Monitored client progress and adjusted care plans as necessary.
- Provided crisis intervention services to clients when necessary.
- Facilitated the coordination of medical appointments and transportation for clients when needed.
- Assisted clients in developing and achieving short-term and long-term goals.
- Participated in team meetings with other staff members to discuss case management issues.
- Educated family members about patient's condition, treatments and available resources.
- Assisted with meal planning to meet nutritional plans.
- Managed caseloads effectively, prioritizing needs and ensuring timely access to necessary services.
- Developed and maintained positive relationships with clients, families, and healthcare providers to support integrated care.
- Ensured compliance with all federal, state, and local regulations governing client care and privacy.
- Conducted regular follow-up with clients to assess satisfaction with services and identify any unmet needs.
Caregiver
Homewatch Caregivers of Northern Colorado
Longmont, CO
03.2016 - 08.2020
- Assisted clients with daily living activities and personal care tasks.
- Communicated effectively with families regarding client needs and progress.
- Maintained a safe and clean living environment for clients.
- Observed and documented changes in clients' conditions accurately.
- Provided companionship and emotional support to enhance client well-being.
- Trained new caregivers on best practices and client interaction techniques.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding to prevent infection.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
Education
Bachelor of Science - Psychology
University of Northern Colorado
Greeley, CO12-2023
Associate of Science - Psychology
Front Range Community College
Westminster, CO12-2021
Skills
- Client relationship management
- Positive attitude
- Professionalism
- Service improvement strategies
- Compliance oversight
- Customer service excellence
- Team leadership
- Problem solving
- Time management
Accomplishments
Awarded MVP of Office Staff in 2024
Affiliations
Attended Homecare Evolution Bootcamp February 2026
Certification
Certified Dementia Care Professional
Timeline
Program Manager of Managed Care
Thomas Allen Inc.
06.2026 - Current
Director of Client Services
Homewatch Caregivers of Northern Colorado
07.2024 - Current
Community Outreach Coordinator
Homewatch Caregivers of Northern Colorado
07.2023 - 07.2024
Care Manager
Homewatch Caregivers of Northern Colorado
08.2020 - 07.2023
Caregiver
Homewatch Caregivers of Northern Colorado
03.2016 - 08.2020
Bachelor of Science - Psychology
University of Northern Colorado
Associate of Science - Psychology
Front Range Community College