Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Martha Valentin

321-443-6258
KISSIMMEE,FL

Summary

Motivated Merchandising Manager with a strong background in overseeing daily operations, planning merchandise purchases and promoting long-term success. Talented in developing techniques to increase profits by managing inventory, ordering stock that customers prefer and overseeing display standards. Focused on customer satisfaction by promptly resolving customer complaints to complete satisfaction.


Dedicated 18 years retail professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Merchandising Manager

Sam's Club
Orlando, FL
10.2020 - Current
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
  • Arranged consistent shelves, bins and racks at 45 locations in the club by following established planograms.
  • Oversaw inventory counts each month to maintain stock records and account for shrinkage. As well as yearly inventory.
  • Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
  • Oversaw the receiving backroom team to ensure all receiving of freight was correctly received and accuracy of inventory.
  • Accurately key schedules for all Merchandising team leaders and Merchandise Team Associates weekly.
  • Open and Close the entire building from the merchandise piece of the business to all our Fresh areas includes: Bakery Department, Meat Department, Cafe Department, Deli Department.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.

Member Experience Manager

Sam's Club
Orlando, FL
12.2011 - 10.2020
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Effectively supervised staff of 55-70 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Defined clear targets and objectives on daily membership and credit goals and communicated to other team members.
  • Greeted and welcomed new members, establishing and updating memberships to Sam's Saving and Plus membership programs.

Marketing Manager

Sam's Club
Orlando, FL
03.2011 - 12.2011
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
  • Managed workflow between staff, coordinating documents, planning and creative material distribution.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets, and sales plans for business segments.
  • Maintained complete database of files, contacts and project materials.

Grocery/Produce Manager

Sam's Club
Orlando, FL
03.2009 - 01.2011
  • Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
  • Coached and mentored new team members.
  • Planned attractive produce displays, using color and texture to enhance.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Assisted customers with produce questions.
  • Maintained produce area and kept produce storage area clean and sanitary.
  • Selected items for specials and marked down items to reduce losses.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Kept department equipment in working order and advised general manager of equipment repair or replacement needs.

Education

Diploma - Business Administration And Management

Bryman College
Ontario, CA

High School Diploma -

Chaffey High School
Ontario, CA

Skills

  • Operational Efficiency
  • Maintaining Clean Work Areas
  • Promotional Effectiveness Review
  • Motivational Leadership
  • Proper Staffing
  • Customer Interaction
  • Retail Inventory Management
  • Cash Register Operations
  • Cash Control
  • Category Growth
  • Store Displays
  • Special Assignments

Languages

Spanish
Native or Bilingual

Timeline

Merchandising Manager

Sam's Club
10.2020 - Current

Member Experience Manager

Sam's Club
12.2011 - 10.2020

Marketing Manager

Sam's Club
03.2011 - 12.2011

Grocery/Produce Manager

Sam's Club
03.2009 - 01.2011

Diploma - Business Administration And Management

Bryman College

High School Diploma -

Chaffey High School

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Martha Valentin321-443-6258