Martha Valenzuela
Los Angeles,CA
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Southern California Imaging Center (DISC)
Santa Monica, CA
06.2024 - Current
- Provided assistance to medical staff in the OR.
- Set up surgical trays.
- Monitor patients after procedure.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Delivered exceptional concierge services to prestigious clients
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected samples from patients for laboratory testing purposes.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Store Clerk
Dos Marias
Los Angeles, CA
05.2022 - 07.2023
- Processed customer payments accurately and efficiently.
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
- Organized store shelves according to product type and size.
- Inventoried merchandise on a regular basis to ensure accuracy of stock levels.
- Assisted in training new staff members on proper cash handling procedures and use of POS system.
- Verified that all pricing was accurate before putting items out for sale.
- Conducted daily audits of the sales floor and backroom areas for cleanliness and organization.
- Maintained records of inventory transactions such as purchases, returns, restocking fees.
- Created displays to promote special offers or seasonal products.
- Resolved customer complaints in a timely manner to maintain positive relationships with shoppers.
- Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.
Medical Assistant
south bay concierge medicine
Torrance, CA
04.2022 - 06.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Delivered exceptional concierge assistance to elite clients
Medical Assistant/Certified Medical Administrative Assistant
Noa Lab Clinic
North Hollywood, CA
06.2016 - 03.2022
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Responded to patient callbacks and phone-in prescription refill requests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Education
Bachelor of Science - Management
Platt College
Alhambra, CA06-2013
Associate of Arts - Business Administration
Platt College
Alhambra, CA06-2008
Medical Assistant - Certification
American Career College
CA06-2007
Skills
- Procedure Assistance
- Medical office administration
- Medical Terminology
- Intake control
- HIPAA Compliance
- Patient Scheduling
- Patient-focused care
- Patient Flow Management
- Payment Collection
- Data Entry
- Phlebotomy
- Inventory Management
- Fluent in Spanish
- Conflict resolution abilities
- Compassionate
- EKG administration
- Medical Office Management
- EMR / EHR
- Electrocardiography (EKG)
- Medical records confidentiality
- Certified in Basic Life Support (BLS)
- Wound care and irrigation
- Patient Management
- Vital signs monitoring
- Customer Service
- Complex Problem-Solving
Languages
Spanish
Professional
Certification
- BLS certification
Timeline
Medical Assistant
Southern California Imaging Center (DISC)
06.2024 - Current
Store Clerk
Dos Marias
05.2022 - 07.2023
Medical Assistant
south bay concierge medicine
04.2022 - 06.2023
Medical Assistant/Certified Medical Administrative Assistant
Noa Lab Clinic
06.2016 - 03.2022
- BLS certification
Bachelor of Science - Management
Platt College
Associate of Arts - Business Administration
Platt College
Medical Assistant - Certification
American Career College
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