Martha Varela
Austin,TX
Summary
Im very vigilant and always paying attention to detail. Always willing to learn new things and can also pick up on things fairly quickly. Committed to being on time and being very professional. I have worked with many types of people and consider myself to be a great team player and an even better problem solver.
Overview
10
10
years of professional experience
Work History
Violation Enforcement Liaison
TTEC
Austin, TX
05.2024 - Current
- Coordinated with teams to streamline processes and enhance productivity.
- Improved interdepartmental relations by serving as primary point of contact.
- Assisted in resolving conflicts and ensuring mutual understanding between stakeholders.
- Ensured smooth operation by relaying critical information accurately.
- Improved response times by ensuring timely delivery of key information.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
Violations Clerk
TTEC
Austin, TX
03.2022 - 05.2024
- Answered inquiries from general public regarding judicial procedures, court appearances and trial dates.
- Responded to telephone 10+ requests for information from violation customers.
- Processed payments for fines and fees, issued confirmation numbers and updated account balances.
- Responded to 15+ customer inquiries regarding account balances, payment plan agreements account changes.
Customer Service Representative
Faneuil
Austin, TX
08.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Delivered prompt service to prioritize customer needs.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Lead Teacher 2-4 Year Old's
Little Folks Nursery
Austin, TX
04.2018 - 08.2021
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
Cashier/Sales Associate
Rainbow Clothing Store
Austin, TX
01.2018 - 06.2021
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Addressed discrepancies in bagged purchases by providing missing items and compensatory products.
- Helped customers complete purchases, locate items and join reward programs.
Cashier
Target
Austin, TX
06.2017 - 12.2017
- Answered questions about store policies and addressed customers concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Greeted over 250 patients per day.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Waitress
Los Pepes
Austin, TX
06.2015 - 12.2017
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enlisted coworkers' assistance to multi-order delivery to avoid spilling or dropping food.
- Collaborated with kitchen staff to correctly update customers on available dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for the host station.
Education
High School Diploma -
Lbj High School
Austin, TX05.2017
Skills
- Teaching
- Team Leadership
- Multitasking and Prioritization
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Community outreach
- Representative experience
- Process documentation
- Quality assurance
- Customer engagement
- Team collaboration
- Communication skills
Languages
English
Spanish
Contact
Austin, TX 78724
Timeline
Violation Enforcement Liaison
TTEC
05.2024 - Current
Violations Clerk
TTEC
03.2022 - 05.2024
Customer Service Representative
Faneuil
08.2021 - 03.2022
Lead Teacher 2-4 Year Old's
Little Folks Nursery
04.2018 - 08.2021
Cashier/Sales Associate
Rainbow Clothing Store
01.2018 - 06.2021
Cashier
Target
06.2017 - 12.2017
Waitress
Los Pepes
06.2015 - 12.2017
High School Diploma -
Lbj High School
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