Summary
Overview
Work History
Education
Affiliations
Timeline
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Martha Velasquez

11771 Sw 185 Terr ,FL

Summary

Careful and diligent catering professional with solid experience in similar roles. Skilled at preparing and managing food and drink stations and buffet lines with quality-driven and service-oriented approach. Observant and level-headed with good multitasking, organizational and communication skills. Effective at handling a large number of guests in challenging settings. Looking to bring vast catering expertise to a challenging role with the opportunity for career growth. Energetic [Job Title] with background in food service. Skilled in dishwashing and cleaning with good knowledge of kitchen operations. Punctual team player with clear communication skills and flexibility to work evenings and weekends. Dedicated Catering Server offering over [Number] years in field. Skilled at setting up and breaking down catering functions, maintaining supplies and holding to first-rate standards of presentation and service. Skillfully build rapport with diners and solve issues independently to maximize diner satisfaction. Motivated catering experienced in foodservice and skilled in memorizing menus, completing side work and meeting performance goals. Diligent about following food safety standards and successful at managing high workload. Reliable food service professional with background in non-restaurant environments and ready for fast-paced work. Team-oriented, quick to help and focused on guest satisfaction. Offers positive and professional communication skills. Understands importance of delivering food quickly, getting orders correct and quickly handling problems. Energetic and upbeat with flexible schedule. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Overview

18
18
years of professional experience

Work History

Catering Server

Baptist Health Medical Center
Miami, FL
11.2018 - Current
  • Ensured that all dietary restrictions were met by providing vegan, vegetarian, gluten-free, dairy-free options at each event.
  • Inspected completed meals against individual orders to verify accuracy.
  • Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
  • Loaded supplies and food into delivery vans and unloaded at events.
  • Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
  • Assisted other servers in carrying trays of food from kitchen to dining area.
  • Set up tables with appropriate linens and silverware prior to each event.
  • Worked multi-course dinners with pre-plated foods.
  • Addressed food complaints with kitchen staff and promptly served replacement menu items.
  • Managed multiple tasks simultaneously while ensuring accuracy and quality of work.
  • Provided excellent customer service throughout the duration of an event.
  • Informed guests of daily specials and new menu items available for catering services.
  • Performed pre-event setup activities such as arranging chairs or tables in designated areas.
  • Adhered to company policies regarding cash handling procedures.
  • Adhered to company policies concerning guest satisfaction ratings.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Stocked server areas with supplies before, during and after shifts.
  • Communicated effectively with co-workers to ensure smooth operation during events.
  • Received payment from customers for catering services rendered.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.

Cashier

Mobil Gas Station
Miami, FL
09.2005 - 10.2017
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Answered customer inquiries regarding store policies and procedures.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Stocked shelves with merchandise when needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Processed sales transactions to prevent long customer wait times.
  • Ensured compliance with all safety regulations within the store environment.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed customer payments quickly and returned exact change and receipts.
  • Worked closely with front-end staff to assist customers.
  • Answered phone calls to assist customers with questions and orders.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Greeted customers promptly and responded to questions.
  • Built and maintained productive relationships with employees.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Issued receipts, refunds, credits or change due to customers.
  • Discounted purchases by scanning and redeeming coupons.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Welcomed customers, offering assistance to help find store items.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Followed company security procedures for handling large sums of money.
  • Used suggestive selling techniques to promote add-on sales.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Helped with purchases and signed customers up for rewards program.
  • Answered customer questions and provided store information.
  • Answered customers' questions and provided information on store procedures or policies.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maintained work area and kept cash drawer organized.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Processed refunds for worn, damaged and broken merchandise.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Counted and balanced cashier drawers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Checked personal identifications during alcohol and tobacco sales.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Scanned items and checked pricing on cash register for accuracy.
  • Offered customers carry-out service at completion of transaction.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Collected payments and provided accurate change.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Delivered products to customer locations on time.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Recognized by management for providing exceptional customer service.
  • Achieved cost-savings by developing functional solutions to problems.
  • Planned and completed group projects, working smoothly with others.
  • Worked with cross-functional teams to achieve goals.
  • Modified existing software systems to enhance performance and add new features.
  • Maintained updated knowledge through continuing education and advanced training.
  • Leveraged [Software] skills to input and compile data gathered from various sources.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained schedule of class assignments to meet deadlines.

Education

Primary School Teacher - Teacher Aide Education

Liceo Guillermo Jageneau
Guatemala, GA
01-2004

Affiliations

I am a person who likes challenges, i like to learn new things, have new challenges, and i like to do new things in my life and improve myself.

Timeline

Catering Server

Baptist Health Medical Center
11.2018 - Current

Cashier

Mobil Gas Station
09.2005 - 10.2017

Primary School Teacher - Teacher Aide Education

Liceo Guillermo Jageneau

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Martha Velasquez