Martha Vetrero
Jacksonville,FL
Summary
Results-driven salon owner and hairstylist with 20-plus years of experience in the beauty industry, with a strong focus on customer relationship management and attention to detail. Successfully developed marketing strategies to increase client retention and improve salon operations.
Overview
1
1
Certification
Work History
Salon Owner & Hairstylist
Uptown Cutters
Marlboro, New York
- Streamlined daily salon operations and optimized staff scheduling.
- Oversaw client consultations, providing tailored service recommendations.
- Implemented inventory management systems for efficient product and supply tracking.
- Developed marketing strategies to boost customer engagement and retention.
- Ensured compliance with health and safety regulations in the salon environment.
- Maintained equipment and tools for optimal performance and cleanliness.
- Fostered a welcoming atmosphere to enhance client satisfaction and retention.
- Maintained accurate records of client appointments, inventory levels, sales transactions, employee hours worked and other data related to the salon's operations.
- Monitored industry trends so that services offered remain up-to-date and relevant.
Hairstylist
John Paul Salons
Albany, New York
- Provided personalized hairstyling services to diverse clientele at a busy salon.
- Consulted with clients to determine desired styles and hair treatments.
- Utilized professional-grade tools and products for effective hair treatments.
- Maintained cleanliness and organization of workstations and salon areas.
- Assisted in training new staff on salon protocols and customer service standards.
- Collaborated with team members to enhance overall client satisfaction levels.
- Kept up-to-date with industry trends and techniques for continuous improvement.
- Recommended hair care products to clients based on individual needs and preferences.
- Greeted customers, answered phones and booked appointments.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Organized scheduling of appointments throughout the day.
- Assisted other stylists with busy periods in the salon.
- Developed relationships with new clients through referrals from existing customers.
Education
Plattsburgh High School
Plattsburgh, NYCosmetology
Colonia Beauty School
Albany NYSkills
- Client consultation
- Hair care recommendations
- Inventory management
- Marketing strategy development
- Health and safety compliance
- Customer relationship management
- Attention to detail
- Time management
Certification
- New York and Florida Cosmetology License
Timeline
Salon Owner & Hairstylist
Uptown Cutters
Hairstylist
John Paul Salons
Plattsburgh High School
Cosmetology
Colonia Beauty School