Martha Virgen-Meza
San Diego,CA
Summary
Dedicated and results-oriented professional with extensive expertise in various facets of business operations, including customer service, performance management, and payroll administration. Proven track record in personnel and facility management, coupled with adeptness in staff training and development. Skilled in fostering customer relationships, driving retention, and implementing process improvements to enhance overall performance. Proficient in financial management and facility maintenance, ensuring seamless operations and cost-effectiveness. A strategic thinker with a passion for optimizing processes and achieving organizational excellence.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Community Research Foundation
12.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
General Manager
Planet Fitness
09.2019 - 11.2023
- Established and maintained effective communication with staff members by creating a safe work environment, training, mentoring, and conducting coaching sessions to ensure efficient operations
- Streamlined POS operations for increased sales and customer satisfaction through effective troubleshooting and problem resolution.
- Analyzed operations to identify areas of improvement by assessing performance versus set KPI target before creating innovative strategies to improve efficiency, reduce costs, and maximize customer satisfaction
- Conducted data entry tasks and regularly audited reports to identify discrepancies, taking prompt corrective actions to ensure data quality
- Possessed a strong track record of diligently maintaining documentation and upholding confidentiality by communicating efficiently with the Human Resources Department and following Payroll and company policies
- Scheduled a wide range of activities and staff meetings ensuring optimal time management and efficient use of resources by providing accurate information and creating effective communication.
Shift Manager
Rally’s Checkers
04.2018 - 09.2019
- Managed the night shift operations and ensured compliance with safety regulations
- Organized and delegated tasks to staff members in accordance with their skills and abilities
- Maintained up-to-date knowledge of store policies, procedures, products, services, and promotions
- Recognized potential safety hazards or concerns in a timely manner and took appropriate corrective action
- Prepared weekly reports detailing sales figures, labor costs, inventory levels.
Education
Certified Training Manager - Planet Fitness
01.2022
Southwest High School
San Diego, CA01.2016
Skills
- Customer Service
- Performance Management
- Payroll Administration
- Personnel Administration
- Staff Training & Development
- Business Operations Management
- Customer Retention
- Process & Performance Improvement
- Financial Management
- Facility Maintenance & Repair
Timeline
Administrative Assistant
Community Research Foundation
12.2023 - Current
General Manager
Planet Fitness
09.2019 - 11.2023
Shift Manager
Rally’s Checkers
04.2018 - 09.2019
Certified Training Manager - Planet Fitness
Southwest High School
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