Martha Welch

• Reviewed documentation for accuracy and compliance with federal regulations.
• Utilized case management software to track application status and updates.
• Supported resolution of client inquiries and issues to ensure timely and effective responses.
• Facilitated processing of social security applications and claims to enhance client experience.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

• Monitored multiple databases to track patient visits and medical evidence, supporting timely care coordination.
• Entered information from customer calls and onsite service visits into company system using PME to ensure accurate patient records.
• Followed up with government offices on patient benefits status to facilitate access to necessary services.
• Reviewed documents for adequacy and identified deficiencies.
• Worked timely and correct using all the resources to complete more than the daily productivity.

Provided classroom instruction and support for students from kindergarten to eighth grade.

• Implemented positive discipline strategies, ensuring adherence to policy of warning, timeout, talk, and parent check-in to promote a supportive learning environment.
• Communicated daily with parents and guardians regarding children's activities, behaviors, and concerns, fostering strong home-school connections.

• Assess Eligibility through both government site and internal interface.
• Follow through with third parties and patients regarding eligibility.
• Ensured compliance with government regulations through applied knowledge
• Managed administrative tasks related to medical management activities
• Data processing through internal user interface Health Quest System.