MARTHA WELLS

Assistant Manager

Tzadik Mangement

01.2009 - 03.2025

Improved customer satisfaction by addressing and resolving complaints promptly.
Supervised day-to-day operations to meet performance, quality and service expectations.
Developed strong working relationships with staff, fostering a positive work environment.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Generated repeat business through exceptional customer service.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Increased sales through effective merchandising strategies and targeted promotions.
Conducted employee performance evaluations, providing constructive feedback for growth and development.