Summary
Overview
Work History
Education
Skills
Work Availability
Software
Languages
Timeline
SeniorSoftwareEngineer
Martha Williams

Martha Williams

Citrus Heights,CA

Summary

Hardworking Data Transcriber known for fast typing skills and exceptional focus. Adept at completing projects with minimal supervision. Offering exceptional communication and interpersonal skills.

Overview

34
34
years of professional experience

Work History

Personal Assistant

Destiny Tree Care
Citrus Heights, CA
09.2012 - Current
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained appropriate filing of personal and professional documentation.
  • Utilized personal and professional networks to identify, acquire and manage new clients.
  • Screened business calls and directed to appropriate party.
  • Handled incoming and outgoing correspondence, including mail, email and faxes.
  • Sourced and ordered office equipment and supplies.
  • Worked with clients to effectively plan and coordinate logistics for special projects and events.
  • Took notes and dictation at meetings.
  • Oversaw professional calendar and coordinated estimates for future projects.

Caregiver

Respect Your Elders
Newcastle, CA
05.2015 - 12.2018
  • Comforted family members, offered attentive listening and high level of emotional support.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Promoted good oral and personal hygiene by aiding non-hospice patients with shaving, bathing and teeth brushing.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.

Key Holder Supervisor

GOODWILL INDUSTRIES
Citrus Heights, California
01.2010 - 01.2011
  • On management team, had approximately 20 people under my management, cashier, stock and merchandising, sorting of textile, wares and incoming donations, answer phones, lead weekly staff meetings for updated store procedures and updates on sales, daily/weekly management reports.
  • Conducted interviews, money management and payroll., stock and merchandise, Answered phones, filing, daily/weekly/monthly reports, attended staff meetings for updated store procedures and promotional sales.
  • Crossed trained new employees.
  • Handled mail, shipping and receiving, made copies, faxed, and repaired or replaced of defective units covered by warranty.
  • Resolved customer complaints and requests for refunds, exchange and adjustments.
  • Talk with coworkers to research problem and find solutions.
  • Prepared managers daily reports were organized for audits.

Asst-Retail Sales Operations

VERIZON WIRELESS
Roseville, California
01.2003 - 05.2007
  • Worked with customers to understand requirements and provide exceptional customer service.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Managed high-value existing and new business partnerships in the hispanic community to deliver on objectives and maximize corporate revenue, support and awareness.

Client Callbck Rep

FRANKLIN/TEMPLETON INVESTMENTS
Foster City, California
01.1991 - 01.1998
  • Corresponded to letters from customers not in order to verify and clarify what client was requesting.
  • Made local and international calls to customers additionally with translating written and verbal request from Latin cliental.
  • Handled mail, filing, faxing, copies, microfiche, and relieving switchboard staff.

Education

G.E.D - General Education, Baden Adult Education

South San Francisco High School
South San Francisco, CA
05.1986

No Degree - Medical Admin, Billing And Coding

University of Phoenix
Tempe, AZ
09.2024 - Current

Skills

  • Type 65 WPM
  • Communication skills
  • Data Entry
  • Coordinating
  • Scheduling
  • Shipping/Receiving
  • Stock/Merchandise
  • Management
  • Office Administration
  • Microsoft office skills
  • Ten-key by touch, Spreadsheet
  • Cashier
  • Can Answer multiple lines
  • Communication skills
  • Client, Translating
  • Customer Service
  • Data Entry, Written
  • Faxing
  • Filing
  • Inventory
  • Letters
  • Merchandising
  • Exchange
  • Mail
  • Money
  • Office Administration
  • Payroll
  • Receiving
  • Research
  • Sales
  • Scheduling
  • Sorting
  • Meeting planning

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft

Languages

Spanish
Native or Bilingual

Timeline

No Degree - Medical Admin, Billing And Coding

University of Phoenix
09.2024 - Current

Caregiver

Respect Your Elders
05.2015 - 12.2018

Personal Assistant

Destiny Tree Care
09.2012 - Current

Key Holder Supervisor

GOODWILL INDUSTRIES
01.2010 - 01.2011

Asst-Retail Sales Operations

VERIZON WIRELESS
01.2003 - 05.2007

Client Callbck Rep

FRANKLIN/TEMPLETON INVESTMENTS
01.1991 - 01.1998

G.E.D - General Education, Baden Adult Education

South San Francisco High School

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