Martha Wissmar

Maintained, set up, and broke down poolside cabanas. Made Cabana reservations, dining reservations, activities reservations for hotel guests. Checked guests into Cabanas, and provided excellent customer service during their stay in their Cabana, with accurate information about Hawaii, tourist activities, local culture. Handled guest payments, whether cash, credit card, or room charge.

• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
• Set up banquet tables and chairs based on event requirements.
• Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
• Adhered to all health and safety regulations while serving food and beverages.
• Enhanced customer satisfaction by providing efficient and friendly service during banquet events.

• Managed guest seating by coordinating reservations and optimizing table turnover.
• Increased guest retention with friendly interactions and personalized service.
• Coordinated guest arrivals for smooth seating and enhanced dining experience.
• Strengthened teamwork capabilities by collaborating closely with front-of-house and back-of-house staff.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Answered customer questions about hours, seating, and menu information.