Martha Woods-Acevedo
Washingtonville
Summary
Proactive Receptionist with extensive experience in patient interaction, appointment scheduling, and front desk management. Skilled in office administration, medical billing, and maintaining organized, welcoming environments. Known for improving operational efficiency and resolving patient issues effectively while ensuring confidentiality and accurate recordkeeping.
Diligent individual with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
28
28
years of professional experience
Work History
Receptionist
Montefiore St Luke's Hospital Cornwall
08.2009 - 11.2023
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients and updated patient records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved patient problems and complaints.
- Handled cash transactions and maintained payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for patients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding patient records
- Assisted with planning office events and meetings for smooth execution.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Reduced waiting times for patients by implementing more efficient check-in process.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Medical Biller/Coder
Orange Radiology
09.1995 - 07.2009
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Liaised between patients, insurance companies, and billing office.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Trained new team members in medical billing software, increasing efficiency within the department.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
Education
High School Diploma -
Academy of The Holy Angels
Demarest,NJSkills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Scheduling
- Office Administration
- Administrative Support
- Basic accounting
- Office equipment operations
- Record preparation
- Correspondence Management
- Recordkeeping and bookkeeping
- Reception desk management
Timeline
Receptionist
Montefiore St Luke's Hospital Cornwall
08.2009 - 11.2023
Medical Biller/Coder
Orange Radiology
09.1995 - 07.2009
High School Diploma -
Academy of The Holy Angels
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