Martha Ybarra
Buena Park,CA
Summary
Friendly, reliable service professional with 10+ years of customer-facing experience in retail and logistics. Skilled in multitasking, cash handling, and creating welcoming guest experiences. Known for staying calm under pressure and thriving in team environments. Excited to bring a strong work ethic and positive energy to the Starbucks team.
Overview
17
17
years of professional experience
Work History
Associate
Kohl’s
08.2023 - Current
- Provided friendly, helpful customer service in a fast-paced retail setting.
- Operated registers and balanced cash drawers with accuracy.
- Maintained high productivity while managing multiple responsibilities.
Customer Service Manager
Deliver It
05.2015 - 04.2023
- Led a customer service team, overseeing scheduling, payroll, and daily operations.
- Resolved complex client issues with professionalism and empathy.
- Developed training procedures that improved service consistency and team performance.
Seasonal Associate
Kohl’s
09.2016 - 01.2017
- Assisted customers with purchases and directed them to product locations.
- Restocked merchandise and kept store areas clean and organized.
Customer Service Representative
Norco Delivery Services
05.2008 - 01.2015
- Handled over 100 customer calls per day, resolving issues efficiently and politely.
- Built strong relationships through attentive listening and tailored solutions.
Education
High School Diploma -
BUENA PARK HIGH SCHOOL
Buena Park, CASkills
- Customer Service & Guest Interaction
- Cash Handling & POS Systems
- Multitasking & Time Management
- Teamwork & Communication
- Problem Solving & Conflict Resolution
Timeline
Associate
Kohl’s
08.2023 - Current
Seasonal Associate
Kohl’s
09.2016 - 01.2017
Customer Service Manager
Deliver It
05.2015 - 04.2023
Customer Service Representative
Norco Delivery Services
05.2008 - 01.2015
High School Diploma -
BUENA PARK HIGH SCHOOL
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