Martha Y. Barraza
Aledo
Summary
My objective is to keep using and developing my skills for the benefit of the client, and the company's growth. I have well-developed talents in customer service, team collaboration, customer needs coordination, multi-tasking, and excellent verbal and written communication skills from formal training and hands-on experience. I am bilingual and eager to find a place where I can improve and apply my skills to better serve a broad consumer base.
A talented professional, proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic. Thank you for your time and consideration.
Overview
8
8
years of professional experience
Work History
Tech Support
Experis Manpowergroup
Fort Worth
11.2023 - Current
- Remote Position
- MyChart- Patient Portal
- Epic System- CRM
- Resolved technical issues for users across multiple organizations via phone, email, and other channels.
- Identified customer needs promptly to enhance service delivery.
- Provided expertise on complex problems during development and production support.
- Executed effective troubleshooting for software, hardware, and network issues.
- Documented incidents, solutions, and knowledge base articles systematically.
- Monitored computer systems proactively using specialized tools.
- Served as escalation point for junior technicians addressing complex issues.
- Automated routine tasks through scripting to improve operational efficiency.
Office Coordinator and Medical Assistant
Fort Worth Plastic Surgery and MedSpa
Fort Worth
05.2023 - 11.2023
- Suture removal
- Wound care
- Numb patient
- Assisted in in-office procedures
- Called in RX and Electronically
- Assisted clinicians with in-office procedures.
- Room prep
- Took Pictures and added to pt chart
- Oversaw patient check-in by pulling charts, verifying data and organizing paperwork
- Reviewed test results for completion and abnormalities.
- Updated records in EHR system, carefully protecting patient information and verifying data
- Completed intakes, measuring vital signs and documenting symptoms.
- Educated patients on prescribed medications, treatments and procedures.
- Kept equipment ready for use through scheduled cleaning and sterilization.
- Managed efficient patient intakes, collecting histories, documenting vital signs and updating charts
- Coordinated efficient office schedules based on patient and provider availability
- Oversaw spa inventory with associated ordering, restocking and accounting.
- Expanded client membership, increased spa traffic, and optimized profitability by devising new business strategies
- Motivated staff to reach daily, weekly and monthly performance goals.
- Built client loyalty by assisting with needs, listening to concerns and asking questions
- Sold services based on knowledgeable advice and great sales abilities.
- Kept spa operating optimally and meeting demand by setting weekly schedules
- Maintained comprehensive understanding of spa services and product lines.
- Boosted revenue by helping implement ongoing social media advertising and monthly promotions
- Maintained accurate financial records by personally counting cash daily.
- Assisted providers with numbing patients.
- Kept revenue high by continuously acquiring new customers with coupons and customer referrals.
Customer Service Agent
Southwest Airlines
Dallas
09.2022 - 02.2023
- Provided friendly service to and maintained positive relationships with all internal and external customers
- Handled any aspect of ticketing and check-in by operating a computerized point of sale system, boarding, baggage service, reservations and resolving related complaints and problems
- Responsibilities included greeting and handling customers in a polite and friendly manner
- Handled cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets
- Computed charges, made change and balances daily transactions
- Was responsible for overage or shortage
- Checked in bagged and cargo
- Answered telephones to provide information to callers, page customers, resolve problems or complaints and assist as needed
- Handled Transactions required to board the aircraft in a timely and efficient manner.
Surgery Scheduler
Medical City Fort Worth Surgery Center
Fort Worth
02.2020 - 08.2022
- Scheduled all surgical procedures for ENT, Cosmetic Surgery
- Ophthalmology, Orthopedics, and Gastroenterologists
- Prepared schedules for the office, verified physician orders for appointments, and ensured that all required equipment was ordered properly and efficiently
- Assured quality care through compliance with department policies, hospital, and external regulatory agency guidelines
- Created long lasting and professional relationships with doctor offices and surgery schedulers.
Medical Front Office Coordinator
Trinity Orthopedics
Fort Worth
03.2017 - 02.2020
- Checked patients in and out, scheduled patient follow ups and post op appointments
- Created and disseminated documents in both English and Spanish to include processing patient paperwork, verifying public benefits, collecting payments, and taking care of timesheets and bank deposits
- Managed CBD Products, triaged patients, and assisted Dr's with translations from English to Spanish, injections, and ultrasounds.
Education
Bachelor's Degree -
University of Texas at El Paso
El Paso, TX12.2007
High School Diploma -
Americas High School
El Paso, TX12.2003
Skills
- Prompt
- Professional customer service
- Administrative Support
- Knowledgeable in MS Word
- Knowledgeable in Excel
- Knowledgeable in MS Office applications
- Knowledgeable in PowerPoint
- Appointment scheduling
- Multitasking
- Organization
- Relationship building
- Electronic health records
- Patient scheduling
- Patient intake
- Wound care
- Data entry
- Medical terminology
- Inventory management
- Customer service
- Conflict resolution
- Communication skills
- Time management
- Attention to detail
- Team leadership
- Scheduling expertise
- Employee training
- Excellent communication
- Phone and email etiquette
References
Available upon request.
Languages
- English, Native
- Spanish, Native
Timeline
Tech Support
Experis Manpowergroup
11.2023 - Current
Office Coordinator and Medical Assistant
Fort Worth Plastic Surgery and MedSpa
05.2023 - 11.2023
Customer Service Agent
Southwest Airlines
09.2022 - 02.2023
Surgery Scheduler
Medical City Fort Worth Surgery Center
02.2020 - 08.2022
Medical Front Office Coordinator
Trinity Orthopedics
03.2017 - 02.2020
Bachelor's Degree -
University of Texas at El Paso
High School Diploma -
Americas High School
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