Martha Zambrano
Whittier,CA
Summary
Highly focused and responsible college student guaranteed to contribute strongly within a customer service role requiring enthusiasm, cordial communication skills, and an exemplary work ethic.
Overview
3
3
years of professional experience
Work History
Server
Fogo de Chao
Brea, CA
11.2023 - Current
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Always check on guests to ensure they are getting the proper experience, verify they have fresh plates, and make certain all of our cuts were getting to their tables.
- Bussed tables very quickly and learned to "flower" plates on tray to take as many plates and dishes as possible.
- Memorized greet going through our cocktails, guidance through our dining experience, appetizers, and premium cuts of steaks (wagyus).
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Banquet Server
Coyote Hills Golf Course
Fullerton, CA
09.2023 - 12.2023
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Carried trays of drinks to tables, refilled glasses when needed, and cleared away empty dishes.
Server
Popping Yolk Cafe
Brea, CA
09.2023 - 11.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Assistant Manager
Jersey Mike's Subs
Whittier, CA
04.2021 - 09.2023
- Working with other team members to give customers a welcoming visit.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Education
California High School
Whittier, CA06.2021
Associate of Science - Biology
Fullerton College
Fullerton, CATimeline
Server
Fogo de Chao
11.2023 - Current
Banquet Server
Coyote Hills Golf Course
09.2023 - 12.2023
Server
Popping Yolk Cafe
09.2023 - 11.2023
Assistant Manager
Jersey Mike's Subs
04.2021 - 09.2023
California High School
Associate of Science - Biology
Fullerton College