Summary
Overview
Work History
Education
Skills
Timeline
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Martha Zamora

Irvine,CA

Summary

Office manager with proven expertise in managing operations at ITC Dental, specializing in patient relationship management and team efficiency enhancement. Bilingual in Spanish and English, with strong skills in patient billing and scheduling. Achievements include fostering a collaborative work environment that boosts productivity and elevates service quality.

Overview

30
30
years of professional experience

Work History

Office Manager

ITC Dental
Laguna Hills, CA
08.2015 - Current
  • Prepared office for daily appointments by managing opening procedures, chart setups, and supply arrangements.
  • Balanced daily collections and expenses while preparing billings for patients and insurance carriers.
  • Greeted up to 20 patients daily, fostering rapport and effective communication with each individual.
  • Created and maintained a cohesive work environment to enhance staff efficiency and timeliness.

Bakery Store Manager

Nothing Bundt Cakes
Mission Viejo, CA
01.2013 - 07.2015
  • Directed all bakery operations, enhancing efficiency and product quality.
  • Oversaw retail merchandising strategies to maximize customer engagement.
  • Developed and executed sales and marketing campaigns to drive revenue growth.
  • Coordinated promotions and special events to attract new customers.

Business Development

Buzzle.com, Inc.
Costa Mesa, CA
01.2013 - 02.2015
  • Collaborated with multiple departments to enhance company reach and productivity through strategic alliances.
  • Identified publishers and educational institutions to leverage intellectual property for increased user traffic and advertisement volume.

Dental Office Manager

Aesthetic Dental Associates Family Dentistry
San Clemente, CA
01.2009 - 01.2013
  • Preparing office for daily appointments, including office opening, chart setup, financial arrangements and adequate supplies for staff and patients.
  • Balancing daily collections and expenses, preparing billings to patients and insurance carriers.
  • Greeting upto 20 patients daily, cultivating rapport and smooth friendly communication with each one and their needs.
  • Creating and maintaining a cohesive and productive work environment, ensuring timeliness and efficiency of all staff members.

Retail Sales Representative

Neiman Marcus Fashion Island
Newport Beach, CA
01.2000 - 01.2011
  • Greeted customers and ascertained each customers wants and needs.
  • Opened and closed cash registers, performed tasks such as counting money, separating charge slips, coupons and vouchers, balancing cash drawers, and making deposits.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Computed sales prices, total purchases, received and processed cash or credit payments, maintained records related to sales.
  • Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
  • Answered questions regarding the store and its merchandise.
  • Described merchandise and explained its use, operation, and care of merchandise to customers.
  • Ticketed, arranged and displayed merchandise to promote sales. Prepared sales slips or sales contracts.
  • Placed special orders or called other stores to find desired items.
  • Exchanged merchandise and accepted returns for customers. Bagged or packaged purchases including gift wrapping.
  • Maintained inventory including requisition of new stock.

Dental Office Manager

Family Dentistry
Tustin, CA
01.2006 - 01.2009
  • Similar duties as noted in present employment.

Merchandising and Sales

Laurel Gift Shop
Irvine, CA
01.1999 - 01.2000

Retail Sales Representative

Nordstrom South Coast Plaza
Costa Mesa, CA
01.1995 - 01.1999

Education

University of Guadalajara
Mexico

Skills

  • Highly organized and friendly professional
  • Able to establish long-term, positive relationships
  • Skilled in working independently and as a team player
  • Bilingual (Spanish and English)
  • Graduate of University of Guadalajara, Mexico
  • Office management
  • Patient billing
  • Schedule coordination
  • Staff training
  • Customer service
  • Attention to detail
  • Multitasking capacity
  • Positive attitude
  • Billing
  • Scheduling
  • Customer relations
  • Scheduling and coordinating

Timeline

Office Manager

ITC Dental
08.2015 - Current

Bakery Store Manager

Nothing Bundt Cakes
01.2013 - 07.2015

Business Development

Buzzle.com, Inc.
01.2013 - 02.2015

Dental Office Manager

Aesthetic Dental Associates Family Dentistry
01.2009 - 01.2013

Dental Office Manager

Family Dentistry
01.2006 - 01.2009

Retail Sales Representative

Neiman Marcus Fashion Island
01.2000 - 01.2011

Merchandising and Sales

Laurel Gift Shop
01.1999 - 01.2000

Retail Sales Representative

Nordstrom South Coast Plaza
01.1995 - 01.1999

University of Guadalajara

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Martha Zamora