Martha Zamora
Orange Cove
Summary
Experienced with health insurances claims, ensuring compliance with regulatory standards. Ability to utilize attention to detail and analytical skills to ensure accuracy and efficiency. Highly proficient in data analysis and problem-solving. Experienced in claims software, data entry and customer service.
Overview
10
10
years of professional experience
Work History
Claim processor
ASi/Navia Benefit Solutions, Fresno, Ca
12.2018 - 01.2025
- Claim Processor, Customer Service Representative, HSA/HRA reimbursement management, worked directly with providers to confirm services for members. Data entry, report Input.
Customer Service Rep.
Change HealthCare, Fresno, Ca
05.2017 - 12.2018
- Helped members with medical billing and guideline questions. Taking payment electronically/over the phone. Followup with A/R for member payments including self-pay, denials, appeals using electronic billing.
Central Registration Rep.
United Health Center, Fresno CA
05.2016 - 05.2017
- Pre- registered patients for several clinics and services. Verify insurance over the phone and request prior authorizations.
Bank Teller
Bank Of The West, Orosi, Ca
01.2015 - 04.2016
- Provide excellent customer service, assist with check cashing, deposits and money orders/wire transfers. Provided customers with bank products information.
Education
Medical Billing and Office Administration
Institute Of Technology, Clovis, Ca
Clovis, Ca05.2016
Associates - Liberal Arts
Oxnard College, Oxnard, Ca
Oxnard, Ca05.2006
Skills
- Medical Billing and Coding Experience
- Customer Service Experience
- Attention to detail
- Strong Organization Skills
- Ability to communicate effectively with providers and patients
- HSA/HRA Reimbursement Management skills
- Data Entry/Report Proficiency
Languages
Spanish
Timeline
Claim processor
ASi/Navia Benefit Solutions, Fresno, Ca
12.2018 - 01.2025
Customer Service Rep.
Change HealthCare, Fresno, Ca
05.2017 - 12.2018
Central Registration Rep.
United Health Center, Fresno CA
05.2016 - 05.2017
Bank Teller
Bank Of The West, Orosi, Ca
01.2015 - 04.2016
Associates - Liberal Arts
Oxnard College, Oxnard, Ca
Medical Billing and Office Administration
Institute Of Technology, Clovis, Ca
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