Martha Alicia Arroyo
Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Eligibility Worker
Los Angles County Department Of Social Services
09.2023 - Current
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Monitored 110 caseloads monthly, (nearly double the number that should be assigned) closely to ensure timely action was taken on all pending applications according to agency guidelines.
- Resolved discrepancies with client applications to verify eligibility.
Intermediate Typist Clerk
Los Angeles County Probation Department
11.2022 - 09.2023
- Completed data entry of courts dates and violations information each day.
- Used customer skills, courteous, professional handling of telephone calls and redirecting when required.
- Was able to timely entered all dispositions into the system by the deadline
- Was able to accurately enter approximately 30-60 new cases in the system
- Streamlined office operations with effective organization and management of files and records.
- Need to be able to identify errors and make necessary corrections
- Filing, tracking audits, follow-up on various reports and requests made by unit.
- Demonstrated flexibility and adaptability by quickly adjusting to changes in project scope or deadlines, maintaining productivity and a positive attitude throughout.
Detention Services Officer
Los Angeles County Probation
08.2017 - 11.2022
- Utilize appropriate use of force that abide with the Policies and Procedures of the facility
- Was able to perform duties even during staff shortage.
- Observed conduct and behavior of up to 20 detainees to prevent disturbances and escapes.
- Reduced risk of altercations by effectively diffusing situations through verbal de-escalation techniques
- Contributed to a positive work environment by providing guidance and mentorship to new detention service officers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Ensured accurate record keeping by documenting inmate behavior, incidents, and daily activities in logbooks and electronic databases.
- Enhanced security by conducting thorough inmate searches and cell inspections.
Para Educator
Paramount Unified School District
10.2015 - 06.2017
- Provided support in management and behavior of students
- Consulted and collaborated with Special Education and Regular Education teachers
- Adapted classroom work under the direction of the teacher for the purpose of providing support and reinforcement
- Discussed the student's progress with teachers, counselors, and administrators.
After School Educator
Norwalk Unified School District
12.2014 - 06.2017
- Advised students on academic and social skills that are necessary to become successful students
- Taught leadership skills and problem solving skills to the students so they could better interact with others
- Was able to meet and interact with other employees, parents and guardians during a daily interaction that required professionalism and courtesy
- Collaborated with team members and program managers in planning and implementing ideas and programs that would aide in development of the students socially and academically.
Teacher's Assistant
Compton Unified School District
08.2014 - 09.2015
- Performed clerical and related duties that supported instruction programs, such as making copies for the classroom, keeping a stock of supplies, and organizing work in files
- Assisted teacher in maintaining student records of medical needs and academic records
- Was able to learn and use job related computer and program.
TES Specialist
Total Education Solutions
03.2013 - 09.2015
- Provided one to one in home tutoring for students who were performing below grade level
- Communicated via telephone with the clients parents in efforts of scheduling appointments
- Constantly documented the students progress and reported this data to the parents and program manager
- Planned, organized, and assigned activities that were specific to each student's abilities
- Used time efficiently to provide the best tutoring experience in the time allotted.
Education
B.A. - Criminology Law and Society
University of California, Irvine
Irvine, CA06.2012
Skills
- Bilingual: English/Spanish
- Microsoft Word, Excel, Powerpoint, Outlook
- Time management
- Teamwork
Timeline
Eligibility Worker
Los Angles County Department Of Social Services
09.2023 - Current
Intermediate Typist Clerk
Los Angeles County Probation Department
11.2022 - 09.2023
Detention Services Officer
Los Angeles County Probation
08.2017 - 11.2022
Para Educator
Paramount Unified School District
10.2015 - 06.2017
After School Educator
Norwalk Unified School District
12.2014 - 06.2017
Teacher's Assistant
Compton Unified School District
08.2014 - 09.2015
TES Specialist
Total Education Solutions
03.2013 - 09.2015
B.A. - Criminology Law and Society
University of California, Irvine
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