Martha Anabelli Lanza Fonseca
Carrollton,GA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Store Manager
Remarco
Tegucigalpa, Francisco Morazan
02.2005 - 05.2024
- Organized promotional events to increase product awareness.
- Prepared monthly reports on sales figures, expenses, profits.
- Planned special promotions or discounts based on market trends.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Resolved customer complaints in a timely manner.
- Implemented efficient systems for tracking stock movement.
- Established customer service standards and monitored staff compliance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Tecnico Honduras
Tegucigalpa06-1989
Skills
- Store operations oversight
- Store Merchandising
- Employee Training
- POS Systems
- Customer Service Management
- Retail Inventory Management
- Outstanding communication skills
- Relationship building and management
- Reliable
- Friendly and Positive
- Project Management
- Team Development
- Problem-Solving
Languages
Spanish
Professional
Timeline
Store Manager
Remarco
02.2005 - 05.2024
High School Diploma -
Tecnico Honduras