Martha Barrett
Tacoma,WA
Summary
Detail-Oriented Systems Coordinator with a proven track record in enhancing system designs and operations for seamless workflow management seeks a new and exciting opportunity. I am an organized and reliable professional, adept at juggling multiple tasks while maintaining an upbeat and positive demeanor. Eager to take on additional responsibilities, I am dedicated to contributing effectively to team objectives and excelling in dynamic environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Systems Coordinator
Indigo Real Estate Services
02.2022 - Current
- Collaborated with cross-functional teams to identify and resolve system-related issues, improving overall performance.
- Managed software upgrades and hardware installations, ensuring minimal downtime and optimal functionality.
- Developed user training materials for new applications, increasing employee proficiency and reducing support requests.
- Coordinated with vendors to negotiate pricing and secure maintenance contracts, resulting in cost savings for company.
- Maintained accurate system documentation, facilitating efficient troubleshooting and future updates.
- Acted as liaison between end-users and technical support teams, ensuring timely resolutions for reported issues.
- Conducted regular system audits to identify areas for improvement, leading to enhanced performance and reliability on over 350 devices.
- Streamlined communication channels among IT team members through effective project management techniques; this fostered better collaboration on shared initiatives.
- Established centralized knowledge base for IT resources within company; this improved overall accessibility to information, leading to better-informed decision-making processes among team members.
- Worked with third-party vendor support to address product-related issues.
- Managed and monitored installed systems for highest level of availability.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Oversaw development and maintenance of organization computer systems and intranet.
- Reduced manual workload through scripting repetitive tasks that saved time without compromising accuracy or quality control measures.
- Performed routine backups of critical data, safeguarding against potential loss or damage due to unforeseen events.
Property Manager
Indigo Real Estate Services
09.2019 - 04.2022
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in timely manner.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting property operations.
- Fostered sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within regional market landscape.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within community.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Administered operations to handle needs of more than 1200 tenants across 321 property units
Community Programs Manager
The Salvation Army
09.2012 - 08.2019
- Enhanced community engagement by developing and implementing diverse programs and initiatives by 42%.
- Collaborated with local organizations to identify community needs and develop relevant programming.
- Managed program budgets effectively, ensuring maximum impact with available resources.
- Developed grant proposals to secure funding for new or existing programs, increasing financial support for community initiatives by 96%.
- Organized successful fundraising events to generate additional revenue for community programs.
- Led cross-functional teams in execution of large-scale events and initiatives, resulting in increased visibility for organization within community.
- Served as liaison between organization and key stakeholders, fostering strong relationships within broader community network.
- Created comprehensive reports on program outcomes to share with internal leadership teams as well as external funders.
- Oversaw general operations related to event planning, logistics coordination, public relations campaigns surrounding each initiative execution.
- Monitored program performance and outcomes for successful delivery of services.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Utilized grant writing skills to secure additional program funding.
- Spearheaded fundraising efforts to support social and community service initiatives.
Volunteer Coordinator
The Salvation Army
07.2009 - 08.2019
- Enhanced volunteer engagement by implementing effective recruitment strategies and organizing orientation sessions.
- Streamlined volunteer onboarding process for improved efficiency and increased retention rates by 97%.
- Developed comprehensive training materials to ensure volunteers were well-prepared for their roles.
- Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
- Managed database of over 700 volunteers, ensuring accurate record-keeping and easy access to information when needed.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Collaborated with other departments to identify specific needs for volunteers, optimizing resource allocation and improving program effectiveness.
- Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
- Increased awareness of organization mission by creating promotional materials highlighting impact of volunteer efforts.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting positive organizational culture.
- Spearheaded partnerships with local schools and colleges to create internship opportunities for students seeking hands-on experience in non-profit work settings increasing school age volunteers by 22%.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
- Created volunteer handbook to provide information on volunteer roles, responsibilities and expectations.
- Developed volunteer policies and procedures, codes of conduct, and volunteer standards.
- Established and maintained online portal to post volunteer opportunities and facilitate volunteer registration.
- Worked with program teams to identify and match volunteers with appropriate activities.
Caseworker
The Salvation Army
07.2009 - 09.2012
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Conducted thorough assessments to determine client eligibility for various programs and services on caseload of 50 clients per month.
- Coordinated vocational training opportunities for clients, leading to increased employment prospects.
- Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
- Advocated on behalf of clients in legal proceedings, securing favorable outcomes in numerous cases.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Determined eligibility and suitability for programs by performing client intake interviews and assessments.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Conducted home visits to assess clients' home environment and provide support.
- Assisted clients in identifying community resources and connecting with appropriate services.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ01.2022
Associate of Science - Human Services
Highline College
Seattle, WA08.2009
Skills
- IT Asset Maintenance and Management
System Integration
Vendor Management
Project Management
Communication and Team Collaboration
Technical Documentation and Reporting
Helpdesk Help and Support
Application Administration
Microsoft Exchange
Process Improvement
Team Leadership
Team Development
Referral Coordination
Problem Solving
Decision Making
Computer Proficiency
Certification
Google IT Support - October 18th 2023
Areas of Focus:- Technical Support Fundamentals
- The Bits and Bytes of Computer Networking
- Operating Systems and You: Becoming a Power User
- System Administration and IT Infrastructure Services
- IT Security: Defense against the digital dark arts
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Systems Coordinator
Indigo Real Estate Services
02.2022 - Current
Property Manager
Indigo Real Estate Services
09.2019 - 04.2022
Community Programs Manager
The Salvation Army
09.2012 - 08.2019
Volunteer Coordinator
The Salvation Army
07.2009 - 08.2019
Caseworker
The Salvation Army
07.2009 - 09.2012
Bachelor of Science - Psychology
Grand Canyon University
Associate of Science - Human Services
Highline College
Google IT Support - October 18th 2023
Areas of Focus:- Technical Support Fundamentals
- The Bits and Bytes of Computer Networking
- Operating Systems and You: Becoming a Power User
- System Administration and IT Infrastructure Services
- IT Security: Defense against the digital dark arts
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