Martha Cecilia Cardona

Rural Mail Carrier

United States Post Office

05.2016 - 02.2023

Developed strong relationships with rural customers through consistent communication and exceptional service quality.
Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
Handled accurate cash payments for postage and incurred fees.
Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
Followed safety protocols and regulations while driving, upholding professional service reputation.
Maintained records on customers with mail forwarding and change of address requests.
Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
Resolved complaints calmly and professionally to maintain customer satisfaction.
Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
Promoted a positive work environment by fostering teamwork amongst colleagues during peak times or challenging situations.
Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
Communicated customer complaints, requests, and feedback to company management for swift resolution.
Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Directly interacted with customers to deliver mail, packages, and ordered goods.
Enhanced operational efficiency by providing feedback on route optimizations.
Streamlined delivery processes, leading to more consistent mail arrival times.
Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
Signed and received mail with signature requirements upon delivery and loading.
Improved customer satisfaction with prompt and accurate delivery of mail and parcels.
Fostered positive relationships with community members, enhancing public image of postal service.