MARTHA E BURKE

• Managed client database, ensuring compliance with all regulatory requirements.
• Generated discrepancy reports to maintain data accuracy as needed.
• Compiled data from multiple sources to produce monthly, quarterly, and annual reports.
• Facilitated communication regarding client needs and operational processes.
• Attended virtual meetings to discuss process improvements and updates.
• Created detailed reports and presentations based on compiled data.
• Provided administrative support to enhance overall office efficiency.

• Provided comprehensive support to In Patient Nursing Department's Clinical Directors and Assistant Clinical Directors.
• Ensured JCAHO compliance and maintained survey readiness through systematic oversight.
• Developed educational materials and signage for regulatory staff training in patient care.

Generated reports from Clarity System to enhance patient care management.

• Created updated digital forms tailored to specific unit needs to improve operational efficiency.
• Trained staff on Safety Program and supported bilingual interpreters for effective communication.
• Resolved invoicing and expense issues while troubleshooting technical problems.
• Maintained detailed administrative processes, improving accuracy in inventory and record management.

• Organized and maintained executive calendars, scheduling meetings, travel arrangements, and appointments.
• Reviewed and processed expense reports and invoices for accuracy and completeness.
• Coordinated communications between departments to ensure timely project completion.
• Created spreadsheets using Excel, incorporating formulas, macros, and pivot tables.
• Prepared meeting agendas and documented minutes; distributed notes to relevant personnel.
• Assisted with special projects by researching topics and developing presentations for management review.
• Managed director's calendar while preparing meeting materials to facilitate discussions.
• Developed PowerPoint presentations for various business purposes.

• Organized Employee Service Awards, developing theme and program while selecting gifts, catering, and floral arrangements.
• Revamped New Hire Orientation program by designing PowerPoint presentations for various departments.
• Produced engaging PowerPoint presentations for executive training programs and corporate meetings.
• Developed web-friendly forms for intranet system to enhance user experience.
• Delivered administrative support to Employment Relations, Recruiting, and Benefits executives.
• Troubleshot computer-related inquiries for HR staff to improve operational efficiency.

• Coordinated speaker schedules and logistics for Pediatric Residents Grand Rounds program.
• Arranged audio/video equipment, catering, room reservations, and promotional materials for events.
• Created PowerPoint presentations for speakers to enhance delivery of medical topics.
• Prepared evaluations, collected data, and summarized findings to track residency program progress.
• Assisted in developing House Staff Orientation Manual for incoming residents.

• Streamlined hiring process, increasing employee roles to over 1,000 from 400-500.
• Automated application tracking and termination processes, enhancing efficiency.
• Reviewed resumes and briefed HR representatives on candidate qualifications.

• Created detailed PowerPoint sales presentations to effectively communicate value propositions.
• Oversaw scheduling of meetings, presentations, and phone conferences, managing all travel arrangements.
• Maintained and updated business tracking documents, including accounts receivable/payable and proposals.
• Acted as liaison among consultants, creative teams, clients, and directors to facilitate collaboration.
• Troubleshot technical issues promptly to minimize disruptions in operations.
• Resolved customer inquiries efficiently while fostering positive client relationships.
• Managed inventory control processes to ensure consistent availability of supplies.

• Photograph aircraft interiors throughout the interior completion process.
• Read Aircraft Blueprints and Design Specifications.
• Identify, describe and catalogue photos in a Photo Proof format.
• Assist in preparation of Customer User Guides and Maintenance Manuals.
• Provide photo documentation to Engineering Dept.
• for troubleshooting issues.
• Worked as liaison between Tech Pubs and Aircraft Coordinators, Customer Service Reps etc.
• continued - Martha E.
• Burke 562/631-9165.

• Make travel arrangements for retail and corporate clients (Air, Auto & Hotel etc.), issue tickets, and.
• communicate with vendors, full range of customer service duties.
• Prepared customized itineraries based on customer needs and preferences.
• Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.
• Researched availability of airfare and hotel rooms using reservation systems.
• Assisted customers in selecting the best possible package with the least expense.
• Ensured all reservations were accurately documented in agency's system prior to client departure date.
• Organized flights, insurance, and accommodations for travelers according to their preferences.
• Suggested additional services such as car rentals or activities that would enhance a customer's trip.
• Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.