Summary
Overview
Work History
Education
Skills
Certification
Professional Accomplishments
References
Timeline
Generic

Martha Ellen Hendricks-Piper

Waterford Township,MI

Summary

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Security Coordinator

Huron Security
11.2023 - Current
  • GPS Tracking, Check Guards Reports, Examining Hourly Check In Logs, Inspecting Timecards for Accuracy and Tardiness
  • Covering Officers Posts, File Maintenance, Setting up and Interviewing Prospective Employees
  • Established a strong security culture by promoting vigilance and fostering collaboration among employees.
  • Engaged in risk analysis to develop standard operating procedures for potential emergencies and breaches of security.
  • Provided comprehensive security training for staff, leading to improved awareness and adherence to safety procedures.
  • Ensured compliance with safety regulations by conducting regular audits and addressing any identified issues.
  • Reduced incidents of theft by conducting thorough risk assessments and deploying appropriate countermeasures.
  • Responded swiftly to alarms or disturbances within the facility, assessing situations accurately before taking decisive action.
  • Coordinated with law enforcement agencies to resolve security breaches swiftly and effectively.
  • Improved overall site safety by coordinating with maintenance teams to address potential hazards promptly.
  • Maintained access control database, monitoring visitor traffic and analyzing for potential irregularities or risks.
  • Contributed consistently to the development and improvement of company-wide security policies, upholding best practices in all aspects of work.
  • Maintained detailed records of all security activities, providing accurate documentation for internal review or legal proceedings if necessary.
  • Supervised and provided day-to-day support to security staff, issuing guidance on management of security situations as they arose.
  • Conducted regular inspections and audits of security systems, facilities and personnel to facilitate ongoing operational improvement.
  • Evaluated employee performance within the security team regularly, offering constructive feedback and opportunities for professional growth when warranted.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Checked and verified photo identification prior to granting facility access.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Trained security workers on site-specified procedures.
  • Completed shift handover reports and debriefed next shift upon arrival.
  • Recorded daily security occurrences in site assignment log.
  • Performed security investigations and reported findings to client management.

Security Specialist

United Wholesale Mortgage
06.2023 - Current
  • 20 Year Customer Service Experience, Lenel, Avigalon, Data Protection
  • Works well independently or dedicated team player, Medical Emergency Experience
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
  • Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.

Security Officer/Flex Supervisor

Allied Universal
07.2019 - 05.2023
  • Scheduling, Employee Development, Customer/Client Relations, Access Control, Active Shooter
  • RFID”S, Generating Reports, Secured Space Reception, MS Office, Outlook, CCTV
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Evaluated the effectiveness of existing security measures by conducting regular audits on systems, processes, and incident reports to identify areas for improvement.
  • Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Issued access cards to authorized personnel to monitor access points.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Improved team productivity by implementing efficient scheduling and task allocation strategies.
  • Maintained high levels of accuracy in order processing, ensuring minimal delays or errors during shipping stages.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Education

Liberal Arts/Family Studies -

Cuesta College
San Luis Obispo, CA
01.2012

Liberal Arts/Family Studies -

Cuesta College
San Luis Obispo, CA
01.1997

Skills

  • Vulnerability Assessment
  • Executive protection
  • Event security
  • Video Analytics

Certification

  • Valid Michigan Driver’s License with Insurance no Accidents or Tickets
  • Valid Guard California Card since 2013
  • CPR/AED/FIRST AID Certified
  • Pepper Spray Certified

Professional Accomplishments

  • Security Coordinator, GPS Tracking, Check Guards Reports, Examining Hourly Check In Logs, Inspecting Timecards for Accuracy and Tardiness Covering Officers Posts, File Maintenance, Setting up and Interviewing Prospective Employees
  • Security Specialist, 20 Year Customer Service Experience, Lenel, Avigalon, Data Protection Works well independently or dedicated team player, Medical Emergency Experience
  • Flex Supervisor, Scheduling, Employee Development, Customer/Client Relations, Access Control, Active Shooter RFID"S, Generating Reports, Secured Space Reception, MS Office, Outlook, CCTV
  • Office Clerk, Updated membership registry and monthly book inventory
  • Women’s Resident Manager, Front counter management with POS

References

  • Isabell Hope Garcia, 106 Nelson. Apt. A, Arroyo Grande, CA, 93420, strongheart26@gmail.com, (805) 602-7460, Personal Reference
  • Diana Prichard, 11549 Los Osos Valley Rd #204, San Luis Obispo, CA, 93405, missery.313@gmail.com, (805) 806-0931, Professional Reference

Timeline

Security Coordinator

Huron Security
11.2023 - Current

Security Specialist

United Wholesale Mortgage
06.2023 - Current

Security Officer/Flex Supervisor

Allied Universal
07.2019 - 05.2023

Liberal Arts/Family Studies -

Cuesta College

Liberal Arts/Family Studies -

Cuesta College

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Martha Ellen Hendricks-Piper