Martha G Martinez

• Provide high-quality support to clients by addressing inquiries, providing policy details, and assisting with the insurance application process.
• Assist customers in understanding their coverage, policy changes, and renewals.
• Respond promptly to client inquiries via phone, ensuring all questions are answered thoroughly.
• Help clients manage their policies, including making updates or changes, such as beneficiary updates or coverage modifications.
• Ensure that all policy documentation is accurate and up-to-date.
• Provide claims updates, clarify claim-related issues, and ensure proper follow-up to ensure timely resolution.
• Identify opportunities to upsell or cross-sell insurance products based on client needs and preferences.
• Assist clients in understanding additional coverage options to better meet their requirements.

• Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
• Maintained up-to-date case records with case activity status.
• Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
• Developed trusting relationships with social services, health care providers and governmental agencies.
• Assisted individuals with eligibility for available benefits.
• Maintained logs and electronic client records following department and agency policies for effective monitoring.
• Adhered to ethical principles and standards to protect clients' confidential information.
• Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
• Coordinated support services and optimized communication between healthcare workers and patients.
• Reviewed treatment plans against individual goals and healthcare standards.
• Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
• Consulted with staff on resolution of complex service issues.
• Determined organizational policies regarding program eligibility, requirements and benefits.
• Acted as consultant to community programs by interpreting regulations and policies.
• Recruited, interviewed and hired volunteers and staff.

• Handled sensitive and confidential employee information with complete discretion.
• Processed onboarding paperwork for new hires and rehires.
• Processed employee status changes, keeping human resources systems and employee records up to date.
• Conducted job applicant background checks in accordance with policy and procedures.
• Created, organized and maintained employee personnel files to keep sensitive data secure.
• Initialized background checks for potential new hires.

• Assisted servers to optimize guest dining experience.
• Planned and managed customer orders, checked dishes before delivery for accuracy, presentation and temperature and coordinated delivery to tables in correct sequence.
• Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
• Reset tables between guests, refilled condiments and wiped down surfaces.

• Displayed strong telephone etiquette, effectively handling difficult calls.
• Recommended, selected and helped locate merchandise based on customer needs and desires.
• Fostered relationships with customers to expand customer base and retain business.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

• Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
• Verified proper portion sizes and consistently attained high food quality standards.
• Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
• Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
• Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
• Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.

• Educated employees on specific QA standards and confirmed maintenance of standards.
• Collaborated with management to provide training on improved processes and assist with creation and maintenance of quality training.
• Delivered food items to tables ensuring each restaurant patron received correct order.
• Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
• Garnished dishes and quickly delivered items to customers, minimizing wait times.
• Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
• Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
• Assisted preparation of food plates, overseeing quality and appearance.

Used POS system to enter orders, process payments, and issue receipts.

• Counted money in drawers at beginning and end of each shift.
• Educated customers on promotions to enhance sales.
• Resolved customer complaints and maintained clean and tidy checkout area.
• Prepared beverages and filled food orders for customers.

• Maintained organized filing system of paper and electronic documents.
• Prepared packages for shipment by generating packing slips and setting up courier deliveries.
• Coordinated communications, taking calls, responding to emails and interfacing with clients.
• Completed supply orders and maintained appropriate levels of office supplies.
• Assisted with payment processing and investigating variances in cash amounts.