Martha J Montano
Mcallen,US
Summary
Team player who is adaptable and goal-oriented and has experience in scheduling, customer relationship management, and document control. Fantastic at problem-solving and verifying information.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Risk & Compliance Clerk
Security First Credit Union
02.2021 - 09.2023
- Identified secure and high-risk areas and assessed vulnerabilities from building standpoint for unauthorized access.
- Maintained facility-related materials and supplies.
- Monitored preventive maintenance program for company property.
- Investigated incidents and accidents to identify causes and potential preventive measures.
- Created and maintained compliant work environment.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Identified gaps in existing compliance processes and recommended updates.
- Warned violators of infractions or penalties.
Office Receptionist
Oasis Family Dental
08.2016 - 02.2018
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Dental Assisting Program - Dental Assisting
Texas State Technical College - Harlingen
Harlingen, TX01.2019
High School - Academic
New System School
Rockwood, TN01.2015
Skills
- Adaptable
- Flexible
- Results-oriented
- Skilled
- Self-motivated
- Code validation skills
- Client assessment and analysis
- Data entry
- Clerical support
- Skilled in Microsoft word
- Public speaking
- Data analysis
- Record keeping
- Training development
- Microsoft Office proficiency
- Analytical thinking
- Conflict resolution
- Report writing
- Legal research
- Organizational skills
- Risk assessment
- Adaptability
- Ethical decision-making
- Compliance monitoring
Certification
First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Risk & Compliance Clerk
Security First Credit Union
02.2021 - 09.2023
Office Receptionist
Oasis Family Dental
08.2016 - 02.2018
Dental Assisting Program - Dental Assisting
Texas State Technical College - Harlingen
High School - Academic
New System School
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