Martha Kaye Lacy

Work History

District Manager

Sprint Foods, Inc

08.2018 - Current

Developed processes to save on costs and prevent losses.
Enhanced regional branch performance by implementing proven management processes to increase revenue.
Suggested corrective services to handle customer complaints.
Controlled store inventory and reviewed cash handling and operations reports.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Decreased inventory shrinkage and daily cash discrepancies by closely monitoring daily operations.
Kept orderly and accurate accounting records by monitoring sales documentation.
Reviewed reports of cash and operations to effectively control store inventory.
Established and optimized schedules to keep coverage and service in line with forecasted demands.

Loss Control Manager

Sprint Foods, Inc

11.2016 - 08.2018

Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
Drove operational improvements which resulted in savings and improved profit margins.
Used coordination and planning skills to achieve results according to schedule.

Store Manager

Sprint Foods, Inc

09.2010 - 11.2016

Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Approved regular payroll submissions for employees.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Bolstered sales volume by implementing incentive program and initiating advanced employee training.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Communications Officer

Jefferson County E-911

01.2009 - 09.2010

Receive emergency and administrative calls and process to determine proper course of action; transmit information and dispatch appropriate responding units within proper service area.
Receive incoming calls by telephone and alarm system.
Question caller and scan map to determine if emergency is within service area.
Determine nature of problem and type and number of personnel and equipment needed.
Coordinate emergency requests and dispatch response units to emergency using radio and alarm system.
Operate telecommunication equipment to relay information and messages to and from emergency site, and between law enforcement agencies.
Record details of calls and messages and maintain logs and files using computer CAD system.

Store Manager

Kangaroo Express

01.2008 - 01.2009

Manage daily operations of single-unit establishment including scheduling, puchasing, inventory control and overall facility maintenance.
Interviewed and evaluated job applicants.
Modified time lines and work schedules according to company needs.
Responsible for profit attainment, financial and operational planning, payroll and employee performance.
Hired, trained, and supervised a staff of 12+ full and part time employees.
Earned respect with a proven ability to obtain high performance levels from employees while maintaining a pleasant working atmosphere.

District Manager

RaceTrac Petroleum, Inc

01.2006 - 01.2008

Inspect and oversee maintenance of equipment and facilities to enforce standards for safety, efficiency, cleanliness and appearance.
Enforce compliance of operations with administrative policies, procedures and safety regulations.
Interviewed potential Contract Store Operators and executed all legal documentation such as leases and merchant agreements.
Met with prospective contract operators to show property and explain terms of occupancy.
Directed collection of monthly assessments, rental fees and security deposits, payment of insurance premiums, taxes and incurred operating expenses.
Performed monthly audits and inspections to ensure accuracy of store operators.

Teller I

Georgia Bank & Trust

01.2005 - 01.2006

Maintain proper cash limits, cash checks, accept deposits, issue cashier's checks, money orders and travelers checks, cash advances, wire transfers and pay/receive large amounts of currency.
Cash handling, customer service, balance drawer and petty cash fund.
Assisted in all clerical responsibilities within the bank to include placing orders for inventory.
Provided high level of customer service for all banking transactions.

Area Supervisor

RaceTrac Petroleum, Inc

01.1995 - 01.2004

Ensure operational excellence of 10+ stores through effective execution and implementation of corporate plans, programs, and pricing stategies; ensure the assigned area is consistent with the vision and principles of the company.
Compiled and analyzed operational reports to monitor payroll budgets and profitability.
Enforced compliance with administrative policies, operations procedures, loss prevention mechanisms, and safety regulations.
Monitored fuel pricing to ensure that the area was priced within the company's strategy.

Training Manager

RaceTrac Petroleum, Inc

01.1995 - 01.2004

Plan and participate in the recruitment, selection and training process for sales associates and entry level management positions and conduct assessment interviews and provide reccomendations.
Conducted new employee orientations and provided training and development of new employees.
Recruited, interviewed, and hired employees to fill position vacancies.
Initiated personnel actions such as performance evaluations, promotions and transfers; maintained employee records.

Store Manager

RaceTrac Petroleum, Inc

01.1995 - 01.2004

Direct daily activities of convenience store including labor scheduling, personnel management, inventory control and equipment maintenance; manage staff of 12+ full and part-time employees consisting of co-managers, shift managers and sales associates.
Executed inventory control programs to enhance store profitability and ensure safekeeping of company funds; developed action plans in order to bolster store sales.
Ordered merchandise, maintained inventory and ensured accuracy of paperwork relates to invoicing, damages and credits, and vendor returns.
Compiled operational reports such as profitability and loss statements and weekly payroll.
Initiated personnel actions to include disciplinary actions and discharges; maintained employee development files.

Summary

Overview

Work History

District Manager

Loss Control Manager

Store Manager

Communications Officer

Store Manager

District Manager

Teller I

Area Supervisor

Training Manager

Store Manager

Education

Skills

Certification

Timeline

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