Highly skilled and enthusiastic professional with more than 18 years of experience in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
10
10
years of professional experience
Work History
Physician Practice Manager
Arrhythmia Associates Of South Texas
San Antonio, TX
06.2023 - Current
Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Prepared the Monthly Operating Report (MOR), compiling data, and creating presentations highlight Key Performance Indicators for the Electrophysiology Service Line.
Support the day-to-day operations of 4 Electrophysiology Clinics, with a total of 7 Providers.
Responsible for the ongoing management and maintenance of Credentialing processes for all 7 providers.
Consulted with healthcare professionals on business decisions.
Enhanced revenue generation with effective billing, coding, and collection practices for the practice.
Optimized financial performance by developing annual budgets, monitoring expenses, and identifying cost-saving opportunities.
Reduced overhead costs through diligent vendor negotiation, inventory control, and expense tracking measures.
Ensured compliance with all relevant regulatory requirements through meticulous documentation, recordkeeping, and reporting practices.
Managed human resource functions such as recruitment, new provider onboarding, performance evaluation, conflict resolution, payroll processing, benefits administration for both clinical and non-clinical staff members.
Streamlined office operations by evaluating and optimizing administrative procedures and staff utilization.
Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
Established new referral networks with local healthcare providers to increase patient volume while maintaining high-quality care standards across services offered.
Administered patient satisfaction surveys, used feedback to implement procedural changes that increased overall patient experience scores.
Ordered all office supplies and kept check on inventory levels.
Physician Practice Supervisor
Arrhythmia Associates Of South Texas
San Antonio
02.2022 - 06.2023
Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
Managed daily operations of 16-person clinic supporting approximately 120 patients per week.
Hired, trained and supervised employees to maintain team of high performers.
Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Created and implemented policies to improve operational efficiency and patient care quality.
Maintain the operational budget to ensure that the practice stays within the allotted budget
Attended regular meetings with hospital administrators to discuss clinic operations and policies.
Liaised with health insurance companies to process insurance claims and maximize reimbursements.
Medical Billing Specialist
Arrhythmia Associates Of South Texas
San Antonio, TX
04.2016 - 02.2022
Communicated with insurance providers to resolve denied claims and resubmitted.
Located errors and promptly refiled rejected claims.
Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
Identified and resolved patient billing and payment issues.
Researched CPT and ICD-10 coding discrepancies for compliance and reimbursement accuracy.
Prepared billing correspondence and maintained database to organize billing information.
Communicated effectively and extensively with other departments to resolve claims issues.
Liaised between patients, insurance companies, and billing office.
Evaluated patients' financial status and established appropriate payment plans.
Precisely completed appropriate claims paperwork, documentation and system entry.
Reimbursement Specialist/ Team Lead
Universal Physicians Management Services
San Antonio, TX
08.2013 - 04.2016
Trained department employees in proper billing and accounting procedures.
Compiled department-specific reports to help senior managers identify trends and improve progress.
Followed up on denied and unpaid claims to resolve problems and obtain payments.
Guided office staff on how to effectively complete prior authorization forms and appeals documentation to achieve positive results.
Prevented delays and claim denials by correcting information prior to submission.
Created documents in accordance with payer guidelines and submitted to appropriate parties.
Used data entry skills to accurately document and input statements.
Audited and corrected billing and posting documents for accuracy.
Generated accounts payable reports for management review to aid in financial and business decision making.
Education
High School Diploma -
Sidney Lanier High School
San Antonio, TX
Bachelor of Science - Health Care Administration
University of The Incarnate Word
San Antonio, TX
05.2025
Skills
Referral Verification
Patient Flow
Staff Supervision
Office Supplies and Inventory
Continuous Improvement Planning
Administrative Leadership
Orientation and Training
Clinical Staff Management
Addressing Questions and Concerns
Resource Monitoring
HIPAA Guidelines
Practice Marketing
Physician Relations
Budgeting and Forecasting
Performance Improvement
Revenue Cycle Management
Performance Metrics
Timeline
Physician Practice Manager
Arrhythmia Associates Of South Texas
06.2023 - Current
Physician Practice Supervisor
Arrhythmia Associates Of South Texas
02.2022 - 06.2023
Medical Billing Specialist
Arrhythmia Associates Of South Texas
04.2016 - 02.2022
Reimbursement Specialist/ Team Lead
Universal Physicians Management Services
08.2013 - 04.2016
High School Diploma -
Sidney Lanier High School
Bachelor of Science - Health Care Administration
University of The Incarnate Word
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